United Airlines Case Study

1. United Airlines is owned by the UAL Corporation and was incorporated on December 30, 1968. The actual company was formed may years before this actually in 1925 and was a private mail carrying service between Pasco, Washington, and Elko, Nevada, and from these humble beginnings they formed a were able to start a company that would come to be a global leader in the airline service. From the 1960’s to the 1980’s the company had 6 different presidents and started to expand and venture into different aspects of business other then airlines and were unable to have any success. These companies that they purchased were not a success and were later resold.

United Airlines and Continental Airlines, two major airlines companies, agreed to a merger that would create the world’s largest airline. Such important deal has a lot of problems to be dealt with, from technical, for example how to put the companies databases together, to more fundamental, like how the company should be ruled.

The pilot didn't say anything. He just kind of nodded at her and he walked up to the front, looked at me, looked at the two in front of me -- didn't say nothing. Next thing I know one of the gate agents is calling our names.” (Hirchkorn & Okwu) Dasrath is 32 years old, works as an analyst for Morgan Stanley, and more importantly is a full fledged US citizen. That is clearly racial profiling. Of course, we go back to the burning question right now. Was the airline just being safe? And does the airline have a responsibility to remove an individual from the flight who is making another passenger uncomfortable?

As a healthcare practitioners, husband, and father, I think that the CDC had every right the detain Mr. Speaker, to enforce public health law. In the scenario it stated that Mr. Speaker knew of his deadly illness before he boarded the plane to return back to Atlanta. It was the responsible of Mr. Speaker, to inform the crew of his contagious illness so control measures could have been put in place to minimize expose of his illness to other passenger on the airplane. The Center for Disease and Control (CDC) has guidelines in place for the aircrews members to prevent the spread of germs in the respiratory system such as Middle East Respiratory Syndrome [MERS] ("Infection control guidelines for cabin crew members on commercial aircraft quarantine

This led the NAACP to issue a national travel advisory black people warning them of the discriminating and disrespectful policies of the airline. According to NAACP, there has been a pattern of prejudice which has been going on for months. Now, they have finally taken action against it by issuing a warning before booking and boarding

I was also thinking about the nurses who were helping Dr. Pou. Were they just following orders from the doctor blindly? It's unfair to judge the many poor decisions made during the hurricane Katrina. We should understand that a decision made for a reason, and hopefully the choices made by Dr. Pou and the nurses were for the interest of the patients.

The issues between the union and the Magic Carpet Airlines are that the airlines do not pay their flight attendants duty rig pay, there is no job security, and they weren’t able to use their sick leave when they were sick. They did not agree with the way they had to give a five day notice to swap routes with other Magic Carpet Airlines flight attendants. Their major concerns were their direct wages, they wanted to be paid more and have duty rig, and have job security. These concerns were all determined by surveys that were mailed out to each of the union members, and flight attendants voicing their concerns.

Dao was treated “as a piece of meat” with attendants “forcibly dragging him from the plane”. Customer complaints have gotten out of control for United Airlines and more instances continue to arise. In the textbook Organizational Behavior: A Practical Problem Solving Approach, it was stated United was responsible for 43% of all airline customer complaints, and in 2015, had to pay $2.8 million dollars in fines (Kinicki, Fugate, 2016) for similar instances to Dr. Daos, where they even made a customer with cerebral palsy crawl of the flight he was on because there was no wheelchair available. Secondly, United Airlines tarnished customer relations has had some subsequent effects on the companies’ relationships’ with its’ employees. With the intent to focus on cutting costs in all areas of the company, between layoffs, furloughs, and baggage handling, United Airlines employees have to take the backlash of emotions from the customers who are unhappy with the procedures of the airline company. This has caused long standing issues between the airline company and flight attendants, pilots, and gate agents trying to outsource work contracts through United. (Kinicki, Fugate, 2016). The issue is not just with the employees of United Airlines then, but with the company as a whole including the board of directors, CEO, and higher-ups that respond to the shareholders.

This article is about the lawsuit for the passenger who was violently dragged off of a United Airlines passenger plane. Dr. David Dao, is the passenger who was dragged off of the airplane, by two security guards, for not wanting to leave the plane. Dao suffered a concussion, and a broken nose.

At least five bomb threats were reported on Tuesday against the flights of U.S. Airways, Delta Air Lines, United Airlines, Mexican carrier Volaris, and Korean Air. These bomb threats were reported on Tuesday against flights originating or landing in the United States. Four of the five threatened flights (U. S. Airways, Delta Air Lines, United Airlines and the Mexican carrier Volaris) had already landed. The fifth, Korean Air Flight 23 from Seoul was scheduled to land Tuesday afternoon in San Francisco. An anonymous government source stated that the threats were not deemed credible. Earlier on Tuesday, U.S. Airways flight 648, with 88 passengers and 5 crew on board, was searched when it landed at Philadelphia International Airport due to a possible security threat, the airline said. The series of bomb threats came just hours

The article “Here’s what United will do differently after the infamous dragging incident”, written by Kristine Phillips and Avi Selk (2017), describes the aftermath of the incident where a United Airline passenger was forcibly removed from an airplane to open a seat for an off-duty crew member. This event was a disaster for United and fueled public anger toward United, even “international outrage” (Phillips & Selk, 2017). This issue has caused United Airlines to change their policies by requiring off-duty crew members to “check in at least an hour before the flight leaves” (Phillips and Selk, 2017) and once the airplane has been boarded, the passengers cannot be removed, unless it is for safety reasons.

In 2008, the senior management team at Continental Airlines, commanded by Lawrence Kellner, the Chairman and Chief Executive Officer, convened a special meeting to discuss the firm’s latest quarterly financial results. A bleak situation lay before them. Continental had incurred an operating loss of $71 million dollars—its second consecutive quarterly earnings decline that year. Likewise, passenger volume was significantly down, dropping by nearly 5 percent from the prior year’s quarter. Continental’s senior management needed to act swiftly to reverse this trend and return to profitability.

Given the time and weather, the airline crew would have been under lot of stress and might be very eager to move on to their next task and also we need to consider operational expenses of a foreign airline. There are multiple issues here:

Ans: The Systems Operations Control (“SOC”) group had to be responsible for this situation. They are the one responsible for monitoring and coordinating Northwest Airline’s response to schedule problems and any other potential problems. On Saturday, January 2nd, Northwest Airline’s Chief Dispatcher had already suggested that the conditions were bad enough to justify a shutdown of NWA’s operations. However, the director of the SOC department insisted to carry on the departures due to given that conditions were still above legal minimums. He was the one to decide the NWA’s operations at Detroit should continue, although he did reduce the number of arrivals from 39 to 25 per

While working on the inner structure of the company, a huge hurdle was the airline’s image, the proverbial “elephant in the room”. This was an airline that handed out food boxes as you boarded the plane. They had a “bloody awful” image Jick (2011), that needed an overhaul to appeal to the consuming public.