Vigilance Case Study

Teams consist of personnel with varied backgrounds, experience, education, and intellectual ability. These differences will, by nature lend themselves to varying perceptions in business, its problems and solutions, which result in

Conflict results from real or perceived opposition to one’s values, actions, desires or general interests. Conflicts may occur internally or externally between individuals or groups; conflict within a team environment can cause frustration, and occasionally anger. However, conflict resolution can also often generate positive results for the team. Conflict management skills remain in demand; conflict may be managed successfully by reaching an agreement that satisfies the needs of both the individual(s) and the team as a whole

Conflict arises from various sources in the team setting (Capozzoli, 1995). The most common causes of conflict are values, attitudes, needs, expectations, perceptions, resources, and personalities. As we are all raised with different values, morals come into play when the team issue deals directly or indirectly with ones values, morals, or ethics. Conflicting attitudes can bring about problems as two or more team members prove to have differing goals in mind. Individual needs can cause rifts within a team when they are not satisfied. The expectations of team members are not the same on how the goal will be met. We all have different perceptions of life situation and interpret them differently. The lack of resources needed to complete a task can cause conflict. Differing personalities play a major role in team conflict.

I find that the challenges of working together in an established team can be that everyone can become quite self absorbed in their own workload and this can result in conflict when the team sent work together as a whole or lose sight of their shared objectives and goals. It can be difficult to maintain motivation and enthusiasm and not everyone may be on the same page at the same time. I genuinely believe that I am lucky as I work in a team where we are open and honest enough to thrash out any issues quickly and as they arise. We also recognise each other’s own skills and abilities and use each other’s strengths to ensure that our team performs to a high standard.

| Teamwork is often associated with empowerment, ownership and added responsibility. We assume that individuals would prefer to be involved in decision making, rather than simply being told what to do. While this may be true in most cases, it is not true in all cases. This may

The competency displayed was conflict management. In a critical time during this applied project, our team came together and reacted in the most appropriate way under such stressful

SOC/110 TEAMWORK, COLLABORATION, AND CONFLICT RESOLUTION WEEK 1 - TOPIC 1: TEAMS IN THE 21ST CENTURY

All team members will respect the ideas and views of the other members even if there is disagreement. Team members will encourage each other and help each other along through the course so that the end goal can be achieved.

When talking about team dynamics the first question one may have is, “What are Team Dynamics?” In Williams (2011) it is said “The dynamics of teams determine if these goals will be met in an efficient manner.” It is said in Ecclesiastes 4: 9-10 “Two people are better off than one, for they can help each other succeed. If one person falls, the other can reach out and help. But someone who falls alone is in real trouble.”

All with differing skills and levels of experience, to allow a service to be provided efficiently and effectively. Each member of the team has a purpose and a function within that team, so the overall success depends on a functional interdependency. There is usually not as much room for conflict when working as a team. The team also does not rely on groupthink to arrive at its conclusions.

There are many was that people experience conflict throughout their day. This can include conflict in the work place, at home, or even on video games. All these opportunities to collide with conflict can make it difficult to determine what type of conflict is occurring, and reach the best possible solution to the problem. There are certain cues that can be seen when dealing with realistic, and nonrealistic conflict. These include then end goals related to the conflict, flexibility, and the interests of the parties involved within the conflict. Also, the appropriate response to a non-realistic conflict is to use force or coercion to resolve the issue. First realistic conflict produces different cues from nonrealistic, and these can be used in determining the type of conflict that is being dealt with.

Many authors have highlighted the inevitability of conflicts on the other hand it is said that disputes can be prevented or at least can be minimized through proper management. Conflicts are ubiquitous where ever a large number of people are involved i.e. where the human relationships proliferate (Kumaraswamy, 1997). People are the principle resource for any commercial project today. Different project managers, engineers, surveyors belonging to different organizations and having different needs, goals and each of them looking to maximize their benefits are brought together to form a team. Because of these differences in the individuals the conflicts and disputes become inevitable in a project. Conflicts are generally perceived as a negative term but it has both positive and negative sides. Positive conflicts can be helpful to generate new ideas, make innovations, helps people to ‘Be real’ and creative. But this conflict has to be maintained so that it does not get out of control and bring about dysfunctional consequences. There are large numbers of potential sources that makes conflict inevitable in a project. Some of them are explained below: - (scribd)

In this writing, we will explore and explain strategies of conflict resolution and, encourage teams, individuals and society as a whole to use some of these ideas for their own resolution purposes. “In many cases, effective conflict resolution skills can make the difference between positive and negative outcomes.” (Conflict resolution, 2008). With this in mind, individuals will have hope for a more positive team experience.

The conflict presented in this case study is between two employees that perceive tension in the

Pooled interdependence is the lowest form of interdependence resulting in the least amount of conflict. Every separate department contributes to an overall goal; the outputs of each department are then pooled at an organizational level. The success and failure of each department do not affect each other but it does affect the overall success of the company therefore indirectly affecting one another. Pooled interdependence requires standardization in rules and operating procedures. The clothing retail store The Gap is an example of pooled interdependence. Each store acts as its own separate department with its own resources.