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Waitress And Bartender Research Paper

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When I first became a waitress and bartender I did not think it would be that hard, and I believe others would think the same way. It turns out it has been one of the hardest jobs I have done in my time being in the workforce. My initial thought was, I take orders, bring out food, make drinks, and record payment; but the workload turned out to be much more than that.
In the restaurant industry the perceived workload, I think, depends on how well staffed the restaurant is for that day. If the place is understaffed there is going to be work overload for everyone because someone will have to serve an extra section or have to stay past their shift. When you work an extra section it can be stressful, especially if the restaurant it really busy …show more content…

I have experienced the stressor of role ambiguity both as a waitress and a bartender. When I first started as a waitress, and I did not have anyone sitting in my section, I stood around doing nothing because I thought if I did not have tables there was nothing for me to do. Later on in the jo, I learned that if I did not have anything to do, I would clean, organize, or stock stuff. When I was given the position of bartender and manager, I experienced the stressor of role conflict. I became work friends with many of the floor servers, but when I was floor server I also became friends with most of the bartenders. I would work behind the bar and would have to manage the floor staff as well. It is difficult to tell the servers to do something when you used to be in their position. When I worked on the floor, I did not care what I was supposed to be doing, but as a manager, I did not want it to look like that I was bad at managing the staff. I think the only role overload I have experienced is when I had a party of thirty people come in, unexpectedly, they all wanted to order food, but they expected to order food and drinks, wait for the food to be made, and eat it all within an hour. I was overwhelmed when they said that, and I told them that would not be likely. They said it would happen. It didn’t happen and they were upset and also did not …show more content…

Most of the time I was able to be happy around customers I was serving or even sarcastic when I was bartending. There are also days that you are not in a good mood, but you still have to pretend to be happy around customers or your coworkers. I am very introverted and not a fan of being around people. I will never understand why I decided to be a bartender, but there was an aspect to it that I liked. Most of the time I was surface acting while at work. The only times I was in a good mood for work was when I would have a good group of people to work with that night. Also, there are regulars that come in on different nights, and if I liked them and liked talking to them that would get me through the night knowing that they would be coming

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