Why An Individual Colleague Has Difficult Behavior

Dealing with difficult customers can have a range of implications to staff and the organisation. HR needs to consider:

Among the things that this book have taught me is the necessity to encourage workers. If management is treated as an art, it should be an accurate art of respect and recognition. This way, the employees will be effectively organized. The qualities of sense,

Jenson interviewed business executives from diverse industries and organizational size, he stated that one of their largest challenges that leadership were concerned with was staffing – finding the correct personnel, keeping them, and ensuring they buy into the visual modality of the system. Having the right staff is important for any organization. With the right staff the company will retain loyal personnel who will not compromise the integrity of the business.

The employee needs to be performing at the optimal level and displaying a good attitude toward the company. If the employee does not exhibit these characteristics, then productivity of that person decreases and then the quality of the mission decreases. The leader needs to see these happening with the employee to make sure they are not causing destruction to themselves or the company. If the leader does not address the poor performance, then the employee will continue to act that or even get worse. When an employee has a bad attitude and bad work ethic it can transfer to other employees as well. When no one care to work for the company or have a good attitude about work, then the company will become unsuccessful. When the employees do not care about the company, the company then will fail because its counterparts let it fall to the way side; or in the military the mission from command will not be completed and disciplinary actions will be

Managers need to be able to plan ahead and to set objectives and co-ordinate the work force, delegate

Meeting with staff, providing the opportunity to discuss concerns, ascertain motivation and build relationships between management and workers. Collect and analyse performance figures and observe trends, (for example absence levels, retention, production or customer service). Use staff satisfaction surveys to determine the mood of employees. Promptly analyse responses to identify areas requiring action.

The staff, in other words “the people”, are the most important part of any business. Leadership needs to ensure they clearly communicate their Business Strategy, Behavioral Vision, and ensure their skills alien with the work that needed to be accomplish to successfully meet the overall business goals. Aligning “the people” within the business strategy is very important, but also very hard to do. According to

Sometimes employees have turn to focus on personality rather than the actual problem. So recommending a regular staff meeting that addresses issues within the work place. Not only the managers and supervisors should be instructing but junior staff given the privileges to explores and vent out their concerns, and the meeting environment should be cordial, respectful and peacefully. I will also want to recommend that the management should keep in touch with all employees through email messages and phone calls concerning all the changes and important information going on in the

Today’s workforce is not what it was years ago. Times have changed. Management has shifted and leaders are scrambling to find new and innovative ways to maintain their success. In a successful organization, employees and management share the same goals, communicate effectively and adapt to change. Creating a successful organization can be difficult. However, it can be done through the use of effective leaders, goals, strong communication and a balance between departments. While trying to maintain a successful organization requires a lot of work, it is almost inevitable that establishments will fail and issues will arise.

Reinforcement: Encourage staffs to take initiatives and make the required contributions. Apply inclusive workplace culture to empower staffs to lead and manage decision.

1. Most employees are behaving properly. They know better what they are doing, making them care more about their jobs. However, some people did not understand all the needed concepts. Also, some employees do not want to participate, they are either not “numbers-oriented” or find the Process too costly in time. This makes it hard to schedule meetings and to initiate meaningful discussions.

Soon employees become complacent, and the job becomes monotonous. I need to effectively address each situation, as each will require a different set of dynamics to the solution. By proper training, the employees will become motivated to do the right thing the first time. Respect for each employee is of utmost importance, giving them a sense of belonging. The manager employee relationship should not be limited to a professional relation but must also extend into their personal life. Knowing what is happening to an employee both physically and emotionally is important in being an effective leader to be able to maximize their productivity.

• Weed out poor managers. Dissatisfied workers dislike poor management. Act quickly to preserve your credibility in the workforce. Remember the law of procrastination. “No matter how long you ignore a problem employee, his or her behaviour will not improve-act now!”

Management is one of the most important human activities and has critical impact on life, growth, development or destruction of an organisation. In an organisation, managers with any rank or status should understand their basic duties i.e. maintaining a sustainable conductive environment where people can fulfil their commitments and objectives through collaborative approach. (Akhtar, 2011) A manager is responsible to achieve the business’s goals, visions and objectives by planning, organising, leading and controlling. Dubrin (1994) stated that in every organisation each member of staff must plan, organise, make decisions, and control the resources they need to accomplish the results expected

Every organisation in the world today is putting a lot of efforts, time, and resources in the human management. As this is, an excepted reality that no organisation in the world can vie in this globalised world just on the mere basis of their product and services. In order for an organisation to be successful, it has to invest substantially into the domain of people skills, and their behaviour. Due to stressful working environment, many organisations loose employees due to lack of motivation, stress, lower employee job satisfaction and other contributing factors of behavioural sciences and psychology. All these factors have negative effects on the organisation and organizational behaviour simultaneously. Many experts are in concord that