During our interesting in-class exercise last week I was a worker. At first I assumed I shouldn’t leave my seat but then when the managers came in and explained the need for us to move to the other side of the class, I immediately realized that I need to cooperate and move to a different seat. That’s when I started facing some challenges because some of my peers had a hard time accepting the change. This exercise took me back to when I was an Office Manager at a Doctor’s office. As an office manager I had to learn how to overcome a lot of challenges like this on a daily basis. One of the biggest challenges that I had faced during my career as an office manager was when we started implementing the Electronic Medical Records in our practice …show more content…
In my opinion a lot of the workers during the exercise felt that way, the leaders focused too much on negotiating with them rather than expressing that their input was one of the most keys during the activity. Overall the activity was harder than I expected because it took a long time to convince all the works to embrace the change. For me as a worker the key to motivation was incentive and for managers it seemed to be to accomplish the task within the time frame. Typically, managers feel they are entitled to a larger share of the money as a result of the abuse of power. In many ways managers can overuse their power; personally I’ve been discriminated and humiliated by managers and even medical professionals, been reminded of “you are so lucky to have a job like this, been an immigrant” or “everybody in Cuba can easily be a professional and here you are coming to the US and taking our jobs”. I felt constantly treated as a second class employee when in fact my job was actually a big part of the organization just like everyone else. I was never once verbally regarded when I accomplished something but treated in a condescending manner or even intimidated if I forgot to do something. I was obligated to take “my vacations” whenever the doctor was out of the office and not when I wanted to. I purposely excluded from events and meetings that had a lot to do with my line of work. My manager used to come to the office in the
In the medical field there have been a lot of technological advances and making health records electronic is one of them. The days of having a paper health record are almost obsolete. An electronic health record keeps a patient’s medical information and history on a computer which is accessible to more people in less time. I will explain how the continuity, communication, coordination and accountability of the electronic health record can help the medical office. I will explain what can be included in the electronic health record. As an advocate of the electronic health record I will also explain some disadvantages to the electronic system.
Over the past few years, we have notice a significant change in the workflow of a healthcare organization. This change is caused by the technological advancements of Health Information Technology (HIT). One of the many technological advancements of HIT is the Electronic Health Record (EHR). Electronic health records are a patient’s paper chart in a digital format. It always contains real time information and can be easily accessible. With EHR put into act, it has the ability to electronically view and share a patient’s medical history, past and current medications, immunization dates, any diagnoses or allergies, as well as testing and lab reports. It is also used to document and store data, in addition with many more abilities. It is important to understand the purpose, application, challenges, and advantages of an electronic heath record. In order to get a greater understanding of its use, we will use a private family medicine practice as the foundation for implementing the EHR.
The Medical Record Management System your office implements is only as good as the ease of
Medical office assistants are responsible for a variety of tasks around the health care center, most of which pertain to patients directly. The most critical ability that a MOA must have, is accurately filling out reports, client histories, and other relevant documents. This process is affected by administrative and clinical assistants alike; the administrative assistant checks patients into the office and confirms that their personal information is accurate and up-to-date, while clinical assistants will collect information pertaining to their reason for visiting, vital signs, and other physical attributes. Each detail of a patient’s medical record is important, and even the simplest of errors could seriously affect their examination. When a patient initially enters a health care facility, they are greeted by the administrative assistant
Medical record keeping has a robust history of promoting patient care. The patient’s need for optimal
Some many organizational change efforts fail to reach their intention, but the high-ranking sponsors often blame the disappointment on the employees and manager struggle to change at times. They really don’t know how difficult it is to lead and implement change effectively (Robbins, 2011). A good change does require good people skills. Employees resist change because employees can be very unsure about the loss of status or job security within the organization. This would mean the employees and there manager as well as their peers will resist technological changes. The employees will also endure fear of failure that could cause employees to doubt their ability to do the job/ or their duty. Those type of change employees are resisting because the employees are too worried about learning the new requirements. Peer pressure can be endured as well for employees when the employees start to resist change to protect their co-worker, and so will the manager to protect their work group. The human resources roles are planning and implementation, planning would be evaluation of
Medicine has come a long way in the past few decades. Today’s doctors and nurses have some amazing tools at their disposals. The latest high tech equipment, modern pharmaceuticals and procedures but in many cases the most important tool that is needed is information. Patient information to be more precise is what is needed. Correct and up to the minute information about a patients history is a vital part of treatment. And yet for many, access to this most important vital tool still lingers in the dark ages. It can be found scattered around filing systems in different offices, highly subject to retrieval by hand and accessible only by phone or fax. There is a
Although, the use of electronic health records (EHRs) not easy for healthcare organizations to implement or even can change due to their old way of doing things. For instance, Ajami at.el. 2011 & Castillo, 2010, both speaks of the importance of executives of clinics, vendors, physician, staff and IS leaders of Electronic Health Records (EHRs) in the marketing, selection, implementation and utilization has contributed to a myriad of problems due to miscommunication, misinformation, and misinterpretation between them. This transition may be a challenge, but may go smoother through communication between each of them. Because it may give each of them the opportunity to share information in writing or speaking, sharing
Many health care facilities are already starting to use an electronic health record in some of their departments. An electronic health record is a system that allows health care employees to input patient information into a computer system and saves that information into a database for the facility. The information that is being stored directly into the computer system is patients’ personal information (name, date of birth, address, emergency contact information, insurance information, and primary care physician and/or admitting physician), medical history, allergies, current medications, nurses and doctors’ notes, and other information that may pertain to the reason for the visit. Radiology and lab results are also saved into the electronic health record. Even though some health care facilities use a computer system to save some information, there may also be paper work that is also being used. This paper work is scanned into the facilities database so that it can also be saved and viewed if necessary.
In Stage 3, enhancements to the UMUC Family Clinic business process will be proposed by recommending HIT (health information technology) solution, consisting of a certified EHR (electronic health system)/EMR (electronic medical records) system. Once this system is implemented, it will immediately improve the current process. Customer complaints are high, and the focus is on the long wait times and redundant processes when a patient arrives to be checked in. Moreover, some nurses are not readily available, because they are preoccupied with other administrative duties within the practice. Inconsistent record keeping practices lead to additional time searching for patient records. A HIPPA violation may be detected if a patient’s record is misfiled or lost; henceforth, creating a need for supplemental time and possible duplication of another medical record may be required. This process can be greatly improved by the HIT solution using a terminal loaded with the EHR solution. This will allow patients the ability to enter all of their health record information upon their arrival and that information will be instantly available to the nurses and doctors. This process will also give the patient the opportunity to validate the information and make any necessary changes (benefit information, addresses, phone numbers, and medications).
Recently graduating from Penn Foster’s Career School of the Electronic Medical Records Program; provided me with an overview of how to manage electronic medical records in different healthcare settings whether it is a physician’s office, hospital or urgent care clinic. It also helped me emphasize proper documentation and occupational performance by gaining addition electronic medical records training. My studies and training thus far have guided me in the academic direction that I need to to go into, in order to continue pursuing success.
Further, the speaker notes how information has impacted the healthcare system. Notable changes are the implementation of the electronic health record (EHR). Digitization in the healthcare system is evident, and many practitioners have noted with the era of advancing technology, many prefer to use paperless information as opposed to dealing with piles of documents.
Electronic medical records (EMR) software is a rapidly changing and often misunderstood technology with the potential to cause great change within the medical field. Unfortunately, many healthcare providers fail to understand the complex functions of EMRs, and they rather choose to use them as a mere alternative to paper records. EMRs, however, have many functionalities and uses that could help to improve the patient-physician relationship and the overall quality of patient care. In order for this potential to be realized, both the patient and the healthcare provider must have a deeper understanding of EMR purpose and function. In this paper will highlights the historical developments and its potential effects on the patient physician relationship in order to
This case study is based on the integration of electronic medical records known as EMR. The integration process came from Dryden, New York and was tested by a small medical practice named Dryden Family Medicine. The practice has been known for its outstanding family based services given to their community. The implementation process of EMRs doesn’t come without risks, but with its outstanding paper based medical record keeping that continued to expand as the practice grew left the Dryden Family practice no other choice but to try out something new in hopes for a better outcome.
motivation for the employees to take part in this change. Unfortunately, this vision did not