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Zara Information Technology System Management

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Table of Content 1. Company presentation 2  SAP CRM (Customer Relationship Management) 10 -> product: SAP 360 Customer 10  SAP ERP (Enterprise Resource Planning) 10  SAP SCM (Supply Chain Management) 11  SAP SRM (Supplier Relationship Management) 11 Introduction Computers started to be used at a commercial level in 1950’s. At that moment in time they could provide a better storage and usage of information. An early Management Information System (MIS) encompassed a high volume input data which was further processed and then the output information was used for managerial decisions. (Curtis & Cobham, 2005) In today’s economic situations, technologies, human creativity and Internet sustain the continuous change in business model. …show more content…

* Structure of information flow: * strategic level: executives elaborate the implementation plan for delivering fashionable products * knowledge level:- implementing the strategies designing goals - The team is made out of two Product Development Personnel (PDP) and two Designers * Operational level: - store employees gather data from customers at a day to day basis. -Store Managers processes information and sent it to the next level * knowledge level: the team is made out of two Product Development Personnel (PDP) and two Designers PDP and Designers ‘role is: * to centralize the information coming from all stores * design the product in strong relation in market trends * create a link between designer and store representatives * establish the retailing prices * place products orders towards the Central Distribution Center (CDC) * Design Process characteristics table Feature | Feature description | Suitability | SPEED | High speed response to market change | HIGH | DECENTRALIZED DECISSION MAKING | Give high autonomy to employees at each decision making level | MEDIUM | The output information of this function is input information for manufacturing function and CDC. Sourcing and Manufacturing function * Source of information: - Design team: a) patterns and cutting requirements b) Volume of production Sub-functions: * Purchasing Office: outsourcing

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