shouldice

The better they feel, the more they can enjoy life, making life more pleasurable for both them and for the staff.

To impact healthcare in patient delivery, employees must focus on staying happy with their jobs to have more positivity about the outcomes. Examples include: longevity of employment, increased employee satisfaction, better safety and healthcare, greater patient satisfaction, shorter lengths of stay. Therefore; employees who are satisfied with their career and job setting will show more positive outcomes towards patient care.

After analyzing this information and reading through the case thoroughly, it would be quite difficult for Shouldice to perform 45 operations a day. They have limitations due to their operating rooms and the number of surgeons at their facility. According to the case, they have 12 full-time surgeons and only 5 operating rooms. Each surgeon operates on 4 patients per day so at most, the 12 surgeons can perform 48 total operations on a daily basis. Additionally, each operation takes 1 hour and since they only have 5 operating rooms, the maximum number of operations they can perform is 5 operations per hour. Operation time

In the healthcare industry, services provided by the healthcare staff are converted mainly by the inputs such as: Doctors, nurses, hospitals, medical supplies, equipment and laboratories. The processing involved in the healthcare industry includes: examination, surgery, monitoring, medication, and therapy. The output of the mentioned process would of course be healthy patients (Operations Management, 2004, p.6). Healthcare workers have a higher degree of customer contacts, for the customers are our patients that we provide comprehensive care to. Services, such as providing healthcare have a variable amount of inputs for a specific case. For instance, a critical care patient may need several nurses that need to attend to all of the needs for that patients, whereas, a telemetry patient may only need one nurse to provide care for. The measurement of productivity in healthcare services is also more difficult than the manufacturing of goods. In healthcare, it is rather difficult to measure the productivity of healthcare providers because healthcare is not quantitative. Less inventory is needed on hand in providing services (Operations Management, 2004, p.6 & 7). The scope of operations management in healthcare requires several different activities performed. Forecasting in healthcare may include ordering sufficient amounts of flu vaccines half a year ahead of time

The employees are friendly, a culture instilled upon them once they got to work for the firm (Stern & Ander, 2008).

Since 1945, Canada based Shouldice Hospital has gained a reputation around the world for their primary performed surgeries and services in hernia repair. Shouldice’s main objective is to take the inconvenience of being diagnosed with a hernia and turn it into a quick and even enjoyable experience for their patients. This is all possible through Shouldice’s service delivery system, consisting of selecting patients that do not hold an overly complicated hernia in order to perform a superior surgical technique established by Dr. Shouldice. The patients endure an active stay to ensure a proper, speedy recovery, and a quaint estate resembling a country club accompanied with a pleasant staff and encouraged socializing with other patients that give them a unique experience. After the patient's stay, Shouldice Hospital invites them back for a yearly gala Hernia Reunion dinner to follow up and provide a complimentary hernia inspection. The lifelong bond that Shouldice has been able to establish and maintain display the above and beyond service they’ve given their clientele for decades.

To understand workplace positivity it is essential to recognize that customer service along with job satisfaction will result in pride. Healthcare is a service that customers pay for. Therefore they deserve great customer service, especially when it comes to health. Focusing on service can help the job feel more rewarding and even provide or renew a sense of pride in

B. Experiment with new ways of carrying out a function: Incorporate Time-Out into Electronic Medical Records (EMR).

This is the most important aspect to help determine the managerial strategy to use, because it help ask two questions to determine

This paper seeks to review the five phases and other key elements and outcome expectations with the purpose of providing clarity to the organizational focus. It then demonstrates some of the implications and accomplishments

The decision making process can also be divided into seven steps, where the first step will basically involve defining the problem. These steps allow for the main issue to be identified, and therefore the manager should make sure that it has been done correctly. After the problem identification stage, we can move forward and identify the limiting factors, and in this the manager should make use of all resources available to do it the best way. Some of the resources include information, time, personnel, equipment and supplies. Using this, managers can be able to identify the factors that might hinder them from achieving their goals.

Shouldice Hospital focus on hernia repair surgery which is mostly performed on males. Shouldice operation strategy

The best alternative from the above is to adopt the strategy of focusing on the process (1st alternative). This can be achieved by the proposed care path. Most of the operational issues under Key issues

A Canadian hospital specializing in hernia operations is considering whether and how to expand the reach of its seraices,

They even have very well maintained and clean doctor chambers and patient’s wards with all the necessary facilities.