preview

Eat That Cookie By Liz Jazwiec

Better Essays

Introduction Eat That Cookie written by Liz Jazwiec focuses of workplace positivity. The author, Liz Jazwiec is a former emergency department nurse, former emergency department director, author of other workplace books, and is currently a speaker and strategist of how to make the workplace better. She writes about her experience in the work place as it evolved over time from a negative, pessimistic mind set, to a positive mind set created by individuals within the workplace regardless of the current situations. Not only does Liz Jazwiec explain that creating on optimistic working environments are extremely beneficial for all employees, but they also have a positive effect on patient perception of provided services. She addresses many issues and even naysayers throughout the book providing ways to improve and even eliminate negative attitudes. The key message throughout the book is that positivity comes from within and is more beneficial than negativity. Jazwiec, L. (2009). Eat that cookie!: Make workplace positivity pay off--for individuals, teams, and organizations. Gulf Breeze, FL: Fire Starter Pub. To understand workplace positivity it is essential to recognize that customer service along with job satisfaction will result in pride. Healthcare is a service that customers pay for. Therefore they deserve great customer service, especially when it comes to health. Focusing on service can help the job feel more rewarding and even provide or renew a sense of pride in

Get Access