1) One of the divisions of TCC is a hotline for consumers requesting information on their line of all-inclusive student vacations for the week after finals. As more and more information becomes available online from customers who are making negative Yelp posts about the vacation timing, phone requests for information have been declining. Still, the company is concerned with proper staffing during the exam days of December 17th and 18th. Date Shift Requests December 13 Day 70 Evening 47 Night 46 December 14 Day 65 Evening 43 Night 37 December 15 Day 59 Evening 39 Night 34 December 16 Day 56 Evening 35 Night 30 Forecast the demand for information requests for the three shifts of December 17th and the three shifts of December 18th. Answer the following questions in a text box in the worksheet. A) Create a chart that shows the number of requests. Do you see both trend and seasonality components in the data? B) Forecast the number of requests for December 17th and December 18th. C) Create a second chart that shows both the requests through December 16th and the forecasted requests for December 17th and 18th. Color the chart so it is easy to distinguish the actual requests from the forecast. At the end of this problem you should have 2 charts and an answer to question A. Include and label a separate tab with your regression results.
1) One of the divisions of TCC is a hotline for consumers requesting information on their line of all-inclusive student vacations for the week after finals. As more and more information becomes available online from customers who are making negative Yelp posts about the vacation timing, phone requests for information have been declining. Still, the company is concerned with proper staffing during the exam days of December 17th and 18th.
|
Date |
Shift |
Requests |
|
December 13 |
Day |
70 |
|
|
Evening |
47 |
|
|
Night |
46 |
|
December 14 |
Day |
65 |
|
|
Evening |
43 |
|
|
Night |
37 |
|
December 15 |
Day |
59 |
|
|
Evening |
39 |
|
|
Night |
34 |
|
December 16 |
Day |
56 |
|
|
Evening |
35 |
|
|
Night |
30 |
Forecast the demand for information requests for the three shifts of December 17th and the three shifts of December 18th. Answer the following questions in a text box in the worksheet.
- A) Create a chart that shows the number of requests. Do you see both trend and seasonality components in the data?
- B) Forecast the number of requests for December 17th and December 18th.
- C) Create a second chart that shows both the requests through December 16th and the forecasted requests for December 17th and 18th. Color the chart so it is easy to distinguish the actual requests from the forecast.
At the end of this problem you should have 2 charts and an answer to question A. Include and label a separate tab with your regression results.
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