1. Find the probability that this customer service received 25 calls in an hour. Answer: 0.0737 2. Find the average calls this customer service received in 10 minutes. Answer: 4.5000 3. Supposed that the number of emails and the number of calls to this customer service are independent random variables. Find the probability that this service channel received 7 feedbacks (emails or calls) in 9 minutes

Holt Mcdougal Larson Pre-algebra: Student Edition 2012
1st Edition
ISBN:9780547587776
Author:HOLT MCDOUGAL
Publisher:HOLT MCDOUGAL
Chapter11: Data Analysis And Probability
Section: Chapter Questions
Problem 8CR
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Question
A customer service can receive the customer feedbacks via emails or phone calls. It is assumed that in an
hour the number of calls to the service hot line is a Poisson random variable (X) with the mean 27
(call/hour) and the number of emails is a Poisson random variable (Y) with the mean 50 (email/hour).
1. Find the probability that this customer service received 25 calls in an hour.
Answer: 0.0737
2. Find the average calls this customer service received in 10 minutes.
Answer: 4.5000
3. Supposed that the number of emails and the number of calls to this customer service are
independent random variables. Find the probability that this service channel received 7 feedbacks
(emails or calls) in 9 minutes
Answer: 0.0901
X 0.052425440366783
Transcribed Image Text:A customer service can receive the customer feedbacks via emails or phone calls. It is assumed that in an hour the number of calls to the service hot line is a Poisson random variable (X) with the mean 27 (call/hour) and the number of emails is a Poisson random variable (Y) with the mean 50 (email/hour). 1. Find the probability that this customer service received 25 calls in an hour. Answer: 0.0737 2. Find the average calls this customer service received in 10 minutes. Answer: 4.5000 3. Supposed that the number of emails and the number of calls to this customer service are independent random variables. Find the probability that this service channel received 7 feedbacks (emails or calls) in 9 minutes Answer: 0.0901 X 0.052425440366783
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