1. How important is quality to the company, given its current growth situation? 2. What are the underlying causes of the quality problems in a company? What action is being taken by management to overcome these problems, and is this sufficient to create lasting improvements? 3. Should more inspectors be recruited and/or trained to cope with the growth in output? What other actions could be taken to improve quality in the company?

1. How important is quality to the company, given its current growth situation? 2. What are the underlying causes of the quality problems in a company? What action is being taken by management to overcome these problems, and is this sufficient to create lasting improvements? 3. Should more inspectors be recruited and/or trained to cope with the growth in output? What other actions could be taken to improve quality in the company?

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 10DQ

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