Joseph Juran created a “quality spiral” showing that each element of the business process, each function, not just the end product, is important. Describe how each of the following business process areas might impact quality: marketing, engineering, purchasing/sourcing, human resources, and distribution.

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter19: Managing Quality And Performance
Section: Chapter Questions
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2.50. Joseph Juran created a “quality spiral” showing that each element of the business process, each function, not just the end product, is important. Describe how each of the following business process areas might impact quality: marketing, engineering, purchasing/sourcing, human resources, and distribution.

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