A bank serves customers who require personal loans; As part of its processes, it asks applicants to open an account to make their periodic installments. In its range of services it offers auto insurance, credit and debit cards. The adviser asks each of the clients to sign an insurance policy, making them believe that it is mandatory, behind the back of the company. a. Describe the consequences for the bank of the executive's attitude. b. It lists the actions that would be omitted according to the OECD code of best practices. c. Propose actions to be taken to mitigate these risks, and define who is in charge of implementing and monitoring them. d. Mention 3 continuous improvement activities.
A bank serves customers who require personal loans; As part of its processes, it asks applicants to open an account to make their periodic installments. In its range of services it offers auto insurance, credit and debit cards. The adviser asks each of the clients to sign an insurance policy, making them believe that it is mandatory, behind the back of the company. a. Describe the consequences for the bank of the executive's attitude. b. It lists the actions that would be omitted according to the OECD code of best practices. c. Propose actions to be taken to mitigate these risks, and define who is in charge of implementing and monitoring them. d. Mention 3 continuous improvement activities.
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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1. A bank serves customers who require personal loans; As part of its processes, it asks applicants to open an account to make their periodic installments. In its range of services it offers auto insurance, credit and debit cards. The adviser asks each of the clients to sign an insurance policy, making them believe that it is mandatory, behind the back of the company.
a. Describe the consequences for the bank of the executive's attitude.
b. It lists the actions that would be omitted according to the OECD code of best practices.
c. Propose actions to be taken to mitigate these risks, and define who is in charge of implementing and monitoring them.
d. Mention 3 continuous improvement activities.
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