A cleaning company uses $20 of chemicals, $50 of labor, and $10 of misc. expenses for each house it cleans. After some quality complaints, the company has decided to increase its use of chemicals by 10%. By what percentage has multifactor productivity fallen? Question 30Answer A. 12.7% B. 6.5% C. 3.9% D. 2.4% E. 5%
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A cleaning company uses $20 of chemicals, $50 of labor, and $10 of misc. expenses for each house it cleans. After some quality complaints, the company has decided to increase its use of chemicals by 10%. By what percentage has multifactor productivity fallen?
Question 30Answer
12.7%
6.5%
3.9%
2.4%
5%
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- When the idea first occurred to her, it seemed like such a win-win situation. Now she wasn't so sure. Marge Brygay was a hardworking sales rep for Inspire Learning Corporation, a company intent on becoming the top educational software provider in five years. That newly adopted strategic goal translated into an ambitious, million-dollar sales target for each of Inspire's sales reps. At the beginning of the fiscal year, her share of the sales department's operational goal seemed entirely reasonable to Marge. She believed in Inspire's products. The company had developed innovative, highly regarded math, language, science, and social studies programs for the K— 12 market. What set the software apart was a foundation in truly cutting-edge research. Marge had seen for herself how Inspire programs could engage whole classrooms Of normally unmotivated kids; the significant rise in scores on those increasingly important standardized tests bore Out her subjective impressions. Bur now, just days before the end of the year, Marge's sales were $1,000 short of her million-dollar goal. The sale that would have put her comfortably over the top fell through due to last-minute cuts in one large school system's budget. At first, she was nearly overwhelmed with frustration, but then it occurred to her that if she contributed $1,000 to Central High, the inner-city high school in her territory probably most in need of what she had for sale, they could purchase the software and put her over the top. Her scheme would certainly benefit Central High students. Achieving her sales goal would make Inspire happy, and it wouldn't do her any harm, either professionally or financially. Making the goal would earn her a $10,000 bonus check that would come in handy when the time came to write out that first tuition check for her oldest child, who had just been accepted to a well-known, private university. Initially, it seemed like the perfect solution all the way around. The more she thought about it, however, the more it didn't quite sit well with her conscience. Time was running out. She needed to decide what to do. 1. Donate the $1,000 to Central High, and consider the $10,000 bonus a good return on your investment.Munson Performance Auto, Inc., modifies 375 autosper year. The manager, Adam Munson, is interested in obtaininga measure of overall performance. He has asked you to providehim with a multifactor measure of last year's performanceas a benchmark for future comparison. You have assembled thefollowing data. Resource inputs were labor, I 0,000 hours; 500suspension and engine modification kits; and energy, 100,000kilowatt-hours. Average labor cost last year was $20 per hour,kits cost $ 1,000 each, and energy costs were $3 per kilowatt-hour.What do you teU Mr. Munson?Q. 1. The Manager of a production Company was wondering about the decreasing morale of the workers. And the production deciles day by day. The situation became worse when some of the experienced workers are planning to quit and tendered resignation. It not only this influencing employee morale, the success of the organization was also at risk in long run. A) What is construct? B) What would be the construct of the present business problem? C) List three (3) most important variables (Dependent, Independent and Moderating) of the present business problem and show their relationships with the help of a chart. Answer: A) Meaning of Construct: B) Construct of the present business problem: C) Variables: 1. 2. 3. D) Theoretical Framework:
- CONTROL Write a short essay that explains how the balanced scorecard is different to the traditional ways of measuring the performance of a company. Explain each of the perspectives used in the balanced scorecard illustrating each with an example.Martin Manufacturing has implemented several programs to improve its productivity. Theyhave asked you to evaluate the firm's productivity by comparing this year's performance with lastyear's. The following data are available:Last Year This yearOutput 10,500 units 12,100 unitsLabour hours 12,100 units 13,200Utilities 7,600 8,250Capital 83,000 88,000Has Martin Manufacturing improved its productivity during the past year?Part I True/False T F Forecasting has little significance to operations management T F The global economy and international competition has no impact on operational decisions related to cost, productivity or product design. T F Broadly defined, quality refers to the ability of a product or service to consistently meet or exceed customer expectations. T F Operation Management strategy must align with organizational strategy T F A shortage of technology workers has no effect on productivity. T F Service delivery tends to be more customized to the customer’s needs compared to manufactured products. T F An example of an external factor which influences effective capacity is safety regulations. T F The service environment is likely to have more variability than a manufacturing environment. T F The customer is the focal point and customer satisfaction is the driving force in quality management.
- Easy Electronics produces CD players using an automatedassembly line process. The standard cost of CD players is$139 per unit (labor, $28; materials, $66; and overhead, $45).The sales price is $275 per unit. a. To achieve a 12 percent multifactor productivity improve-ment by reducing materials costs only, by what percent-age must these costs be reduced?b. To achieve a 12 percent multifactor productivity improve-ment by reducing labor costs only, by what percentagemust these costs be reduced?c. To achieve a 12 percent multifactor productivity improve-ment by reducing overhead costs only, by what percent-age must these costs be reduced?6 In Balanced scorecard- which of the following question is related to customer perceptive? a. What must we excel? b. How do we look to our shareholders? c. How do we look to our customers? d. How can we continue to improve and create value? Clear my choiceQ4. Please read the following case and answer the questions given at the end. The Hotel Paris’s competitive strategy is “To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return rate of guests, and thus boost revenues and profitability.” HR manager Lisa Cruz must now formulate functional policies and activities that support this competitive strategy and boost performance by eliciting the required employee behaviors and competencies. As an experienced human resource director, the Hotel Paris’s Lisa Cruz knew that recruitment and selection processes invariably influenced employee competencies and behavior and, through them, the company’s bottom line. Everything about the workforce—its collective skills, morale, experience, and motivation—depended on attracting and then selecting the right employees. In reviewing the Hotel Paris’s employment systems, she was therefore concerned that virtually all the company’s…
- Q4. Please read the following case and answer the questions given at the end. The Hotel Paris’s competitive strategy is “To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return rate of guests, and thus boost revenues and profitability.” HR manager Lisa Cruz must now formulate functional policies and activities that support this competitive strategy and boost performance by eliciting the required employee behaviors and competencies. As an experienced human resource director, the Hotel Paris’s Lisa Cruz knew that recruitment and selection processes invariably influenced employee competencies and behavior and, through them, the company’s bottom line. Everything about the workforce—its collective skills, morale, experience, and motivation—depended on attracting and then selecting the right employees. In reviewing the Hotel Paris’s employment systems, she was therefore concerned that virtually all the company’s…Company X considers the ratio: number of complaints per day/number of employees neededto handle those complaints, as a productivity measure that is best when it is large.What explains the company’s point of view?To a systems thinker, there is something wrong with this point of view. What is amiss?Question 3 If we replace the notion of “output” with “useful output” and measure productivity, the chances of discovering “Productivity Paradox” is higher in the long run. A)True B)False Question 4 The trading partners (such as suppliers, distributors and logistics service providers) are not part of the value stream of an organization. A)True B)False Question 5 A Total Quality Management (TQM) system systematically, sustainably and deliberately exposes hidden problems in an organization. A)True B)False