6 In Balanced scorecard- which of the following question is related to customer perceptive? a. What must we excel? b. How do we look to our shareholders? c. How do we look to our customers? d. How can we continue to improve and create value? Clear my choice
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- 35 - Which of the following is a string used to measure efficiency? a) decision efficiency B) individual activity NS) Terms effectiveness D) Competitor activity TO) System activityJ 2 When discussing the measurement process, I introduced three terms: theoretical construct, conceptual definition, and operational definition. In class, we discussed the example of the healthiness of foods. For example, I have theory that if people had a greater understanding of what healthy foods are, they would be more likely to have a healthy diet. Suppose I wanted to conduct market research to test this theory. “Healthy Food’ is therefore the Theoretical Construct. Please explain to me how the terms conceptual definition and operational definition would apply to healthy food. Include specific examples relevant to this situation. Q1 Conceptual definition as it applies to healthy food would include things like: Q2 Operational definition as it applies to healthy food would include things like:Part I True/False T F Forecasting has little significance to operations management T F The global economy and international competition has no impact on operational decisions related to cost, productivity or product design. T F Broadly defined, quality refers to the ability of a product or service to consistently meet or exceed customer expectations. T F Operation Management strategy must align with organizational strategy T F A shortage of technology workers has no effect on productivity. T F Service delivery tends to be more customized to the customer’s needs compared to manufactured products. T F An example of an external factor which influences effective capacity is safety regulations. T F The service environment is likely to have more variability than a manufacturing environment. T F The customer is the focal point and customer satisfaction is the driving force in quality management.
- 19 - Which of the following is the problem of a firm's lack of performance standards? a) Performance results are mixed. B) It is difficult to determine the timing of the performance. NS) Performance criteria are compared. D) It remains unclear on what basis the performance will be evaluated. TO) The situation arises as to who will measure performance.Consider this sign seen in a local restaurant: “To-go orders do NOT include complimentary chips and salsa. If you have any questions, see our management, NOT our employees.” What impact does this message have on its employees, their service processes, and customer satisfaction? Contrast this approach with the one taken by a five-star restaurant. Are the differences primarily due to different competitive priorities?1. The Production/Operations function is considered as the core function of the organization because: A. It’s the function directly responsible for converting inputs into outputs of good and services B. Most of the controllable assets of the organization are allocated to it C. Both A and B D. Neither A nor B 2. The user-based definition of quality is meaningful to A. Product designers B. Marketing personnel C. Production personnel D. Customer 3. This is much broader and long-term than competitive advantage. A. Comparative advantage B. Economic advantage C. Absolute advantage D. Strategic advantage
- Why should a system's needs be revealed? Give an example if you can?Munson Performance Auto, Inc., modifies 375 autosper year. The manager, Adam Munson, is interested in obtaininga measure of overall performance. He has asked you to providehim with a multifactor measure of last year's performanceas a benchmark for future comparison. You have assembled thefollowing data. Resource inputs were labor, I 0,000 hours; 500suspension and engine modification kits; and energy, 100,000kilowatt-hours. Average labor cost last year was $20 per hour,kits cost $ 1,000 each, and energy costs were $3 per kilowatt-hour.What do you teU Mr. Munson?What are the major causes of capacity leakage? Are they avoidable? 11.10 Questions for managers Medi-Call provides personal alarm systems to the elderly and infi rm. Customers are principally those people who live alone, preferring to stay in their own homes rather than be looked after in some form of institutional care or with family. The customer has a small transmitter/receiver, which can be worn as a pendant or on the wrist like a watch. If the customer has a problem they press the button on the pendant, which activates a base station located at the customer’s telephone. The base station calls Medi-Call’s contact centre, which provides 24/7 cover to ensure maximum reassurance for its customers. Medi-Call’s agent will attempt to establish contact with the customer. Because the transmitter is so sensitive, it is possible to carry out a conversation up to 50 metres away from the base station. Medi-Call’s staff are trained to provide immediate reassurance to the…
- TRUE OR FALSE Key performance indicator scorecards that don’t reflect a company’s strategy can be just as effective as the Balanced Scorecard.a. Explain the difference between Iterative and Incremental Model with an example?b. What kind of process model will be best to use for making a user interactive website?Please do not give solution in image formate thanku. Munson Performance Auto, Inc., modifies 475 autos per year. The manager, Adam Munson, is interested in obtaining a measure of overall performance. He has asked you to provide him with a multifactor measure of last year's performance as a benchmark for future comparison. You have assembled the following data. Resource inputs were: labor,10,500 hours; 540 suspension and engine modification kits; and energy, 110,000 kilowatt-hours. Average labor cost last year was $20 per hour, kits cost $1,000 each, and energy costs were $4 per kilowatt-hour.