A coffee shop has the following activities. All activities are performed by one person (the same person is taking the order, preparing coffee, heating the sandwich, and checking out the customers):   Activity Activity Time per Customer Take order 30 seconds Prepare coffee 40 seconds Heat sandwich 10 seconds Checkout customer 20 seconds   If the demand rate is 15 customers per hour, what are the flow rate (in customers per hour), utilization, and cycle time (in minutes per customer)?

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A coffee shop has the following activities. All activities are performed by one person (the same person is taking the order, preparing coffee, heating the sandwich, and checking out the customers):

 

Activity Activity Time per Customer
Take order 30 seconds
Prepare coffee 40 seconds
Heat sandwich 10 seconds
Checkout customer 20 seconds

 

If the demand rate is 15 customers per hour, what are the flow rate (in customers per hour), utilization, and cycle time (in minutes per customer)?

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