A customer service company wants to know if their support agents are performing on par with industry standards. According to a report the standard mean resolution time is 20 minutes per ticket. The sample group of 25 has a mean at 21 minutes per ticket with a standard deviation of 7 minutes. Can you tell if the company's support performance is on par with the industry standard using 0.05 significance level? What is the test statistic? (Answer in 2 decimal place) * What is the decision? * Reject the null hypothesis Fail to reject the null hypothesis What is the null hypothesis? * H. u > 20 Hi p> 21 Hi: 0< 20 He u« 20 H. u< 20 H. u# 21 H:: 0 > 21 Ha u + 20 Ho p = 21 Ho: G = 21 He: 0 = 20 H:u= 20 Ha p = 20 He u > 21 H: p= 21 O O

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A customer service company wants to know if their support agents are performing on par with industry
standards.
According to a report the standard mean resolution time is 20 minutes per ticket. The sample group of 25
has a mean at 21 minutes per ticket with a standard deviation of 7 minutes.
Can you tell if the company's support performance is on par with the industry standard using 0.05
significance level?
What is the test statistic? (Answer in 2 decimal place) *
What is the decision? *
Reject the null hypothesis
Fail to reject the null hypothesis
What is the null hypothesis? *
H: p > 20
H:: P> 21
H:: o< 20
Ho: u< 20
Hi: p< 20
H:: p # 21
H:: 0 > 21
Ho: H* 20
Ho: p = 21
Ho: 0= 21
Ho: O = 20
H:: µ = 20
Ho: H = 20
Ho: u > 21
Hi: p = 21
Transcribed Image Text:A customer service company wants to know if their support agents are performing on par with industry standards. According to a report the standard mean resolution time is 20 minutes per ticket. The sample group of 25 has a mean at 21 minutes per ticket with a standard deviation of 7 minutes. Can you tell if the company's support performance is on par with the industry standard using 0.05 significance level? What is the test statistic? (Answer in 2 decimal place) * What is the decision? * Reject the null hypothesis Fail to reject the null hypothesis What is the null hypothesis? * H: p > 20 H:: P> 21 H:: o< 20 Ho: u< 20 Hi: p< 20 H:: p # 21 H:: 0 > 21 Ho: H* 20 Ho: p = 21 Ho: 0= 21 Ho: O = 20 H:: µ = 20 Ho: H = 20 Ho: u > 21 Hi: p = 21
What is the alternative hypothesis? *
H:: 0 > 21
Ho: 0 = 21
H:: p< 20
Ο Η: μ> 21
Ο Hμ=20
Ho: 0 = 20
O Ho: p = 21
Ho: U + 20
Ο Hsμ 20
O H:: 0 < 20
H: μ 21
Ο H:μ 20
Ho: p > 21
O H: µ # 20
O H:: µ > 20
What is the quantile of significance level (t-critical)? (Answer in 2
decimal place)
Vour anewer
Transcribed Image Text:What is the alternative hypothesis? * H:: 0 > 21 Ho: 0 = 21 H:: p< 20 Ο Η: μ> 21 Ο Hμ=20 Ho: 0 = 20 O Ho: p = 21 Ho: U + 20 Ο Hsμ 20 O H:: 0 < 20 H: μ 21 Ο H:μ 20 Ho: p > 21 O H: µ # 20 O H:: µ > 20 What is the quantile of significance level (t-critical)? (Answer in 2 decimal place) Vour anewer
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