What is the answer in this number 4? Proctoring Enabled: Chapter 12 Computer Simulati.SavedHelpSave & ExitA manager is simulating the number of times a machine operator stops a machine to make adjustments. After careful study themanager found that the number of stops ranged from one to five per cycle and that each number of stops was equally likely. Using therandom numbers 0.72 and 0.27 (in that order), determine how many stops for adjustments each of the next two cycles will have.The first cycle will havestops and the second cycle will havestops.4 of 5McGrawHill< PravNext>

Simulating: Simulating is a technique where different data tests are run through and conclusions are…

Answered: A manager is simulating the number of…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section: Chapter Questions

Problem 59P

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state whether or not each situation would be considered “compensable time” (and why or why not). Toby works as Call Center Representative. He works from 7am – 4:30am, Monday – Friday with 30minutes for lunch. He also typically takes several “mini-breaks” during the day to smoke. These breakstypically range from 5-10 minutes in length and he would typically take at least, one in the morning andone in the afternoon. Toby prefers to eat his lunch at his desk, however he also tends to answerquestions from his manager and even his co-workers throughout his lunch, because he is the seniorrepresentative on that team. This occurred for at least a year. Toby recently was let go because due toa downsizing in the department. Toby called his former manager, Kelly and stated that he was owed 30minutes of pay for the past year because technically he was doing work while eating. Kelly stated thatthis was not correct, he was on a lunch break and answering questions was completely voluntary. Shewent on…
Chuck is a newly promoted supervisor of a large call center. He is tasked by his manager to devise a customer service training and testing manual for new and existing workers. How would he define customer service? If Chuck were to write a training manual on CUSTOMER SERVICE what would that look like? : Problem Solving Definition What role does problem solving have in customer service? What is effective problem solving? What problem solving strategies and techniques do professionals use? How would one gain this knowledge and learn from this experience?
Jennifer supervised 50 employees in 5 departments. She sent a memo to her team in order to be efficient and cut costs of unnecessary overtime. The message was the following: “When workloads increase to a level requiring hours in excess of an employee’s regular duty assignment, and when such work is estimated to require a full shift of eight hours or more on two or more consecutive days, even though unscheduled days intervene, an employee’s tour of duty shall be altered so as to include the hours when such work must be done, unless an adverse impact would result from such employee’s absence from his previously scheduled assignment”. After the 50 copies were sent out, Jennifer’s office received 40 phone calls asking what the memo meant. The 10 employees left did not call but their thoughts about the memo is uncertain. It took two weeks to clarify the new policy. What is the main problem that the supervisor is trying to solve? What is the purpose of the message: to inform, persuade,…
Situation: One other significant problem plagued the engineering departments at TRP. Because ofpast salary increase practices, there is now a high salary gap between the engineermanagement levels and the engineering designers. For the same long working hours, thoseworking in the operational levels (e.g., payroll, accounting, HR) made almost 15 times less thanthe engineering designers. These same operational level employees also made 25 times lessthan the engineering management groups. Alternative Courses of Action for payment gap between workers with the same working hours: ? Pros: ? Cons: ?
Briefly explain and discuss Competence/Effectance theory and Cziksentmihalyi's Flow principle
What are Real time Systems? D/b Hard and Soft real time systems.
In addition to the food ordering system, Bob and Thelma asked you to develop an employee management system as they have had the challenging task to administer and handle information for all the workers of Hoosier Burger. To have a reliable and up-to-date source of information concerning workers, they need a reliable, fast, readily accessible system from which they can refer and update employee information. When a new worker starts, the worker’s basic information needs to be entered into the new information system. There are different types of workers: cashier, delivery driver, cook, inventory worker. When a worker’s status changes, such change should be updated in the system. A change of workers status could be promotion, dismissal, reclassification, marital status, employment, transfer, 5termination etc. The employee management system should also act as a source of information for payroll. They need to maintain the wage rate of each employee and work hours to prepare their bi-weekly…
Scenario: A city’s administration isn’t driven by the goal of maximizing revenues or profits but instead looks at improving the quality of life of its residents. Many American cities are confronted with high traffic and congestion. Finding parking spaces, whether in the street or a parking lot, can be time-consuming and contribute to congestion. Some cities have rolled out data-driven parking space management to reduce congestion and make traffic more fluid. You’re a data analyst working for a mid-size city that has anticipated significant increments in population and car traffic. The city is evaluating whether it makes sense to invest in infrastructure to count and report the number of parking spaces available at the different parking lots downtown. This data would be collected and processed in real-time, feeding an app that motorists can access to find parking space availability in different parking lots throughout the city. Instructions: Work with the provided Excel database.…
PM Computer Services (described in Example 8.3) hasreceived an order for 120 custom configured personalcomputers for a local business. Paulette and Maureen haveso many orders that they can no longer perform the workthemselves, and they must hire extra labor to assemble theunits for this new order. They have hired eight students from the university to work part-time, 20 hours per week, to as-semble the computers. Paulette and Maureen assembled a prototype unit and it required 26 hours of direct labor; fromexperience they know their computer assembly operationhas an 84% learning curve. Approximately when will PMComputer Services be able to deliver the completed order?
7 In case of schedules the information can be gathered even when the respondents happen to be a. illiterate b. literate and but not busy person c. illiterate and non-cooperative in nature d. Non cooperative in nature
A company receives parts from suppliers to be used in its manufacturing departments. The quality control department must perform two operation when shipments are received:i) Operation A-draw a random sample, package, and deliver to testing, andii) Operation B-test the materials and issue a disposition reportThere are currently six shipments waiting to be processed. The time estimates for processing these six shipments through quality control are:Shipment Operation A (hours) Operation B (hours)1 1.5 1.02 1.1 2.73 1.2 1.44 0.7…
Paper - Reading and Writing PART 5 Questions 28-35 Read the article about plants. Choose the best word (A, B or C) for each space. For questions 28-35; mark A, B or C. PLANT LIFE Plants grow everywhere (0)... the icy Arctic to the hot (28).... humid tropics. In fact (29) grow in any place that (30) .......water,light and air. Where the climate is hot and humid plants grow vary(31). .............. all year round to make lush rainforests. (32)............... cooler climates, where it is not too hot or cold (33)............. plants flower. and produce fruit in the summer, 34|...... lose their leaves in winter. Plants usually grow in soil. Without plants (35).... world would be very different. Example: A. from B. before C. by 0 Answer: 28. A and Ban Ca C they C have 29. A them Bit 30. A had B has 31. A cooley B quickly C cautiously 32. A On B At C In C many 33. A most B more C but 34. A than B or 35. A our B mine C their

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