a) Which items load onto which factors? Can you name them based on the items that load onto them? (150 words) Rotated Factor Matrix Factor Items 1 2 3 4 5 The appearance of the physical facility .695 -.054 .153 .119 .193 Communication material .823 -.012 .096 .045 -.002 Ability to perform the promised services .052 .193 .718 .210 -.023 Willingness to help customers .270 -.013 .052 .232 .586 Knowledge and courtesy of employees .018 .769 -.046 .187 .005 Ability to convey trust and confidence -.028 .678 .035 .024 .090 Caring .172 .160 .215 .604 .155 Ability to accurately accomplish .174 .009 .640 .107 .127 Provide prompt services .170 -.210 .188 -.044 .720 Individual attention to customer .249 .093 .200 .638 .298 Extraction Method: Principal Axis Factoring. Rotation Method: Varimax with Kaiser Normalization. You are required to interpret the given output. (100 words) Variables Cronbach’s Alpha Discriminant validity CSR Trust Organizational performance Employee wellbeing CSR 0.891 0.779 Trust 0.809 0.705 0.749 Organizational performance 0.836 0.810 0.683 0.778 Employee wellbeing 0.952 0.645 0.560 0.598 0.823

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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	a) Which items load onto which factors? Can you name them based on the items that load onto them? (150 words) Rotated Factor Matrix
		Factor
	Items	1	2	3	4	5
	The appearance of the physical facility	.695	-.054	.153	.119	.193
	Communication material	.823	-.012	.096	.045	-.002
	Ability to perform the promised services	.052	.193	.718	.210	-.023
	Willingness to help customers	.270	-.013	.052	.232	.586
	Knowledge and courtesy of employees	.018	.769	-.046	.187	.005
	Ability to convey trust and confidence	-.028	.678	.035	.024	.090
	Caring	.172	.160	.215	.604	.155
	Ability to accurately accomplish	.174	.009	.640	.107	.127
	Provide prompt services	.170	-.210	.188	-.044	.720
	Individual attention to customer	.249	.093	.200	.638	.298
Extraction Method: Principal Axis Factoring. Rotation Method: Varimax with Kaiser Normalization.

You are required to interpret the given output. (100 words)

Variables	Cronbach’s Alpha	Discriminant validity
CSR	Trust	Organizational performance	Employee wellbeing
CSR	0.891	0.779
Trust	0.809	0.705	0.749
Organizational performance	0.836	0.810	0.683	0.778
Employee wellbeing	0.952	0.645	0.560	0.598	0.823

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