m denotes millions.Required:(a) Why is the BSC approach to performance measurement more useful for measuring performance for Oracle bankthan a traditional approach using only financial performance measures.(b) Using all the information provided, discuss in detail, the performance of Oracle in 2017. Use each of the fourheadings of the balanced scorecard to structure your discussion. Where possible, you are expected to relateperformance measures across more than one category in your analysis and discussion. Extract from Oracle Bank Balanced Score Card (BSC) is shown below:Performance measureFinancial perspectiveReturn on Capital Employed (ROCE)Interest incomeNet interest margin (margin achieved on interest income)Amount of new lending to SMEsCustomer perspectiveNumber of first-time home buyer given a mortgage by the Oracle bankNumber of complaints (per 1000 customers)Number of talking cashpoints installed for the visually impairedNumber of wheelchair ramps installed in branchesInternal processesNumber of business processes within the people's bank re-engineeredand simplifiedNumber of new services made available through mobile bankingIncidences of fraud on customer's accounts or credit cards (per 1,000customer)Total carbon dioxide emission (units)Learning and growthNumber of colleagues trained to provide advice to SMEsNumber of hours (paid for by the oracle bank) used to supportcommunity projectNumber of trainee positions taken up by candidates from mostdisadvantages' areasNumber of community organizations supported (either through fundingor by volunteers from the Oracle bank)2016Actual13%£8.75m2.55%£135m98,0001.512565110346300001,2501,125,0001,7904,3502016Target15%£8 m2.65%£150m90,0002110451006105750001,6001,000,0001,8004,000

The Balanced Scorecard is a method which displays organization's performance into four dimensions…

(a) Why is the BSC approach to performance measurement more useful for measuring performance for Oracle bank than a traditional approach using only financial performance measures. (b) Using all the information provided, discuss in detail, the performance of Oracle in 2017. Use each of the four headings of the balanced scorecard to structure your discussion. Where possible, you are expected to relate performance measures across more than one category in your analysis and discussion.

(a) Why is the BSC approach to performance measurement more useful for measuring performance for Oracle bank than a traditional approach using only financial performance measures. (b) Using all the information provided, discuss in detail, the performance of Oracle in 2017. Use each of the four headings of the balanced scorecard to structure your discussion. Where possible, you are expected to relate performance measures across more than one category in your analysis and discussion.

Managerial Accounting

15th Edition

ISBN:9781337912020

Author:Carl Warren, Ph.d. Cma William B. Tayler

Publisher:Carl Warren, Ph.d. Cma William B. Tayler

Chapter14: The Balanced Scorecard And Corporate Social Responsibility

Section: Chapter Questions

Problem 2E: American Express Company is a major financial services company noted for its American Express card....

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