Advise and make at least four strategy recommendations to Jerry on how he could facilitate a resolution to the team’s issues. These solutions must be specific and realistic. You must indicate why you have chosen these recommendations.

Transcribed Image Text:Teamwork in Crisis Jerry Jones, a second-year learning team mentor, stared at his notes again. His interaction with the team last night confirmed what he suspected. Only three weeks into the first year of an BSc. program at a big-name school in Barbados, the learning team was in trouble. From his own experience the year before, Jones knew that a first-rate learning team made a huge difference in a student's first-year experience. The corollary was also true: a bad or difficult learning team experience could taint the entire first-year school experience. Although Jones wanted to help, he was not at all sure how to do so. Perhaps describing the situation to his fellow peer mentors in his second-year elective class on managing teams would draw out some good. ideas. In his mind, Jones could hear himself explain the story: Let me first describe the team members. Essentially, they were all around 26 years of age, athletic, and had professional backgrounds in finance or economics. I'll start with Bobby Bromfield, who was a self-professed introvert and who was passionate about the Reggae Boys Football team from Jamaica. Professionally, Bloomfield worked as a financial analyst for a few different firms. He had not travelled outside Barbados much over the past few years. With plans to target investment banking firms for his summer internship, Bloomfield had been spending a lot of nights networking with banking alumni and recruiters. Jeff King was from Barbados. He worked for Intel in Bridgetown for six years before pursuing his first degree. King spoke fluent English and was a huge cricket fan. He followed his favourite team passionately and was also very involved in the informal Barbadian club at the school and planned to make his favourite dish for the International Food Festival this year. After graduation, King wanted to pursue a career in consulting and hoped to get sponsored for a visa to live and work in the United States permanently. Joy Gordon was the only woman on the learning team and came from a mixed-race family-Afro- Caribbean and Caucasian. In 2002, Gordon was awarded the crown for Miss Jamaica and had been Miss Jamaica Teen in 1999. She worked as an analyst for a private foundation. Gordon planned to focus her career on private wealth. Despite the great amount of networking that her chosen career path required, Gordon was very involved in the school community. She spent a lot of time working on projects for the Black Business Student Forum and the National Association of Women. Keith James was originally from Nigeria and had been living in the Barbados for more than 10 years. James worked as a policy. research analyst for the government of Barbados, then changed career paths and worked as a real estate analyst. James was a first-generation college student and awarded the Robert Toigo Foundation Fellowship upon entering the BSc. program. While James was not very involved in the school community, through. the Big Brothers Big Sisters of Barbados organization he was a Big Brother for local youths. James planned to target the consulting industry for his summer internship. Cameron Mitchell was the only scientist in the group. Mitchell was a member of the university's soccer club. Mitchell worked for Air and Product Chemicals in Barbados. He was hired into the competitive Engineering Career Development Program consisting of three one-year rotational assignments in varying locations and functional roles. Being single, Mitchell embraced the social life of the school community and could often be found at the Thursday night drinking club. Like Bloomfield, Mitchell planned on going into investment banking after graduation. This brings us to the sixth learning team member-Fredrick Black. Black was also the captain of the varsity football team. He spent five years in real estate investment. Black was the only married member of the learning team, and his wife worked in the school's admissions office. He was very involved in the Christian fellowship program at the school and planned to continue his career in real estate. Now here's what I saw that night that brought me to share this story with you. Jones was already in the room when team members began to arrive, and James was the last to enter. "I didn't realize you were going to be here tonight," Mitchell said looking up from his computer screen. "We haven't seen you all week. Where have you been?"
Transcribed Image Text:"I've been very busy, James responded while smiling at Mitchell, "I had to head up north for an interview on Tuesday. But thanks for sending me all the answers and class notes, so I could stay caught up." "You've already had an interview!?" This was an eye-opener for Mitchell who continued. "Company briefings haven't even started yet! And don't thank me. Joy Gordon was the one who put everything together." With that, Mitchell looked at Gordon, nodded his head, and sat down. When it looked like everyone was ready to go, Gordon cleared her throat. "Ok guys; let's do takeaways from the cases from today." Mitchell groaned lightly in response. With an arched eyebrow, Gordon asked, "Is there something wrong?" Mitchell hesitated for a moment and looked around at the other group members. "Well, we never really agreed that we should do takeaways every day. They take up at least a half hour every meeting and we might be able to make better use of that time or at least get out of here early-I'm sure that Black's wife would appreciate that!" Black just shrugged his shoulders. "I think that takeaways are great and they should really help us when exam time rolls around." King agreed with Black as did Bloomfield. Gordon asked James what his opinion was. He shrugged his shoulders and said that it didn't really matter to him either way. "Well, I guess I'm outvoted then," Mitchell said smiling slightly. "Let's keep going." Gordon looked at Mitchell, "If it helps, I can take ownership of the document and put something together at the end of the term for all of us." "Anything that helps with exams is great," Mitchell responded. Okay so none of this seems that bad right? Well please just keep listening. Gordon started with her own notes of takeaways and then asked for additional ones from the rest of the group. As they worked, they passed around the table some chocolate cookies that Black's wife had made. Black gave his takeaways and stood up to draw a chart on the board, replicating something that his professor had done in class. As King began covering his takeaways, his cell phone went off and he left the room to answer it. The group paused and several members started to check their email. King walked back in, apologized for the interruption, and presented his takeaways. Then Gordon, who had been taking notes for the group, asked James if he had anything to say. James passed because he had no input, but he looked flustered. "Who's leading the marketing case tonight?" he asked. "Well since none of us are marketing experts," Black replied, "we're just going to have to struggle through this together." "I spent some time this afternoon on the first two questions," Bloomfield told the group. "Let me go through my responses. and we can talk about it as a group, OK?" Gordon and Black nodded their heads, but none of the other team members responded. Bloomfield started the case and made sure to mention that everyone was welcome to add anything as he worked his way through the questions. Once Bloomfield started to repeat himself, King interrupted. "Let me share some of the stories I've heard about people having problems with OnStar technology," he looked at Bloomfield for approval before continuing. "I think that customer perception is a good indicator of brand awareness." Black spoke up with his interpretation of the case study questions. Mitchell, who had been sitting silent the entire time then spoke up to mention that OnStar was purchased by affluent people. "No joke," James said, laughing sarcastically. Mitchell quickly turned his eyes back to his laptop. Let me provide you some background about why this was unusual. Mitchell was normally the most outgoing of the team members and often shared funny anecdotes from his class sessions. That night he was very quiet. Black appeared to notice this because he kept looking over at Mitchell with a small frown on his face, but he didn't say anything. Bloomfield brought them back to the case questions and provided his thoughts on the next question. Black waited for Bloomfield to finish before he spoke up: I really don't understand why you feel that way. I think that you are looking at this too much from a finance standpoint. I think that the important point here is that OnStar has the first mover advantage but it won't last much longer especially if they can't fix the defects in the technology. "Isn't that pretty much what I said?" Bloomfield asked the group. Before B ys do this every time! One of you thinks he has a different point and

Question

Advise and make at least four strategy recommendations to Jerry on how he could facilitate a resolution to the team’s issues. These solutions must be specific and realistic. You must indicate why you have chosen these recommendations.

Teamwork in Crisis
Jerry Jones, a second-year learning team mentor, stared at his
notes again. His interaction with the team last night confirmed
what he suspected. Only three weeks into the first year of an
BSc. program at a big-name school in Barbados, the learning
team was in trouble. From his own experience the year before,
Jones knew that a first-rate learning team made a huge
difference in a student's first-year experience. The corollary was
also true: a bad or difficult learning team experience could taint
the entire first-year school experience. Although Jones wanted
to help, he was not at all sure how to do so. Perhaps describing
the situation to his fellow peer mentors in his second-year
elective class on managing teams would draw out some good.
ideas. In his mind, Jones could hear himself explain the story:
Let me first describe the team members.
Essentially, they were all around 26 years of age, athletic, and
had professional backgrounds in finance or economics. I'll start
with Bobby Bromfield, who was a self-professed introvert and
who was passionate about the Reggae Boys Football team from
Jamaica. Professionally, Bloomfield worked as a financial
analyst for a few different firms. He had not travelled outside
Barbados much over the past few years. With plans to target
investment banking firms for his summer internship, Bloomfield
had been spending a lot of nights networking with banking
alumni and recruiters.
Jeff King was from Barbados. He worked for Intel in
Bridgetown for six years before pursuing his first degree. King
spoke fluent English and was a huge cricket fan. He followed his
favourite team passionately and was also very involved in the
informal Barbadian club at the school and planned to make his
favourite dish for the International Food Festival this year. After
graduation, King wanted to pursue a career in consulting and
hoped to get sponsored for a visa to live and work in the United
States permanently.
Joy Gordon was the only woman on the learning team and came
from a mixed-race family-Afro- Caribbean and Caucasian. In
2002, Gordon was awarded the crown for Miss Jamaica and had
been Miss Jamaica Teen in 1999. She worked as an analyst for a
private foundation. Gordon planned to focus her career on
private wealth. Despite the great amount of networking that her
chosen career path required, Gordon was very involved in the
school community. She spent a lot of time working on projects
for the Black Business Student Forum and the National
Association of Women.
Keith James was originally from Nigeria and had been living in
the Barbados for more than 10 years. James worked as a policy.
research analyst for the government of Barbados, then changed
career paths and worked as a real estate analyst. James was a
first-generation college student and awarded the Robert Toigo
Foundation Fellowship upon entering the BSc. program. While
James was not very involved in the school community, through.
the Big Brothers Big Sisters of Barbados organization he was a
Big Brother for local youths. James planned to target the
consulting industry for his summer internship.
Cameron Mitchell was the only scientist in the group. Mitchell
was a member of the university's soccer club. Mitchell worked
for Air and Product Chemicals in Barbados. He was hired into
the competitive Engineering Career Development Program
consisting of three one-year rotational assignments in varying
locations and functional roles. Being single, Mitchell embraced
the social life of the school community and could often be found
at the Thursday night drinking club. Like Bloomfield, Mitchell
planned on going into investment banking after graduation.
This brings us to the sixth learning team member-Fredrick
Black. Black was also the captain of the varsity football team.
He spent five years in real estate investment. Black was the only
married member of the learning team, and his wife worked in
the school's admissions office. He was very involved in the
Christian fellowship program at the school and planned to
continue his career in real estate.
Now here's what I saw that night that brought me to share this
story with you. Jones was already in the room when team
members began to arrive, and James was the last to enter. "I
didn't realize you were going to be here tonight," Mitchell said
looking up from his computer screen. "We haven't seen you all
week. Where have you been?"

Transcribed Image Text:"I've been very busy, James responded while smiling at Mitchell, "I had to head up north for an interview on Tuesday. But thanks for sending me all the answers and class notes, so I could stay caught up." "You've already had an interview!?" This was an eye-opener for Mitchell who continued. "Company briefings haven't even started yet! And don't thank me. Joy Gordon was the one who put everything together." With that, Mitchell looked at Gordon, nodded his head, and sat down. When it looked like everyone was ready to go, Gordon cleared her throat. "Ok guys; let's do takeaways from the cases from today." Mitchell groaned lightly in response. With an arched eyebrow, Gordon asked, "Is there something wrong?" Mitchell hesitated for a moment and looked around at the other group members. "Well, we never really agreed that we should do takeaways every day. They take up at least a half hour every meeting and we might be able to make better use of that time or at least get out of here early-I'm sure that Black's wife would appreciate that!" Black just shrugged his shoulders. "I think that takeaways are great and they should really help us when exam time rolls around." King agreed with Black as did Bloomfield. Gordon asked James what his opinion was. He shrugged his shoulders and said that it didn't really matter to him either way. "Well, I guess I'm outvoted then," Mitchell said smiling slightly. "Let's keep going." Gordon looked at Mitchell, "If it helps, I can take ownership of the document and put something together at the end of the term for all of us." "Anything that helps with exams is great," Mitchell responded. Okay so none of this seems that bad right? Well please just keep listening. Gordon started with her own notes of takeaways and then asked for additional ones from the rest of the group. As they worked, they passed around the table some chocolate cookies that Black's wife had made. Black gave his takeaways and stood up to draw a chart on the board, replicating something that his professor had done in class. As King began covering his takeaways, his cell phone went off and he left the room to answer it. The group paused and several members started to check their email. King walked back in, apologized for the interruption, and presented his takeaways. Then Gordon, who had been taking notes for the group, asked James if he had anything to say. James passed because he had no input, but he looked flustered. "Who's leading the marketing case tonight?" he asked. "Well since none of us are marketing experts," Black replied, "we're just going to have to struggle through this together." "I spent some time this afternoon on the first two questions," Bloomfield told the group. "Let me go through my responses. and we can talk about it as a group, OK?" Gordon and Black nodded their heads, but none of the other team members responded. Bloomfield started the case and made sure to mention that everyone was welcome to add anything as he worked his way through the questions. Once Bloomfield started to repeat himself, King interrupted. "Let me share some of the stories I've heard about people having problems with OnStar technology," he looked at Bloomfield for approval before continuing. "I think that customer perception is a good indicator of brand awareness." Black spoke up with his interpretation of the case study questions. Mitchell, who had been sitting silent the entire time then spoke up to mention that OnStar was purchased by affluent people. "No joke," James said, laughing sarcastically. Mitchell quickly turned his eyes back to his laptop. Let me provide you some background about why this was unusual. Mitchell was normally the most outgoing of the team members and often shared funny anecdotes from his class sessions. That night he was very quiet. Black appeared to notice this because he kept looking over at Mitchell with a small frown on his face, but he didn't say anything. Bloomfield brought them back to the case questions and provided his thoughts on the next question. Black waited for Bloomfield to finish before he spoke up: I really don't understand why you feel that way. I think that you are looking at this too much from a finance standpoint. I think that the important point here is that OnStar has the first mover advantage but it won't last much longer especially if they can't fix the defects in the technology. "Isn't that pretty much what I said?" Bloomfield asked the group. Before B ys do this every time! One of you thinks he has a different point and

Accepted Answer

Teamwork and leadership are two interconnected pillars that form the bedrock of success in any…