• 1An advantage of a make-to-stock process is which of the following? o It responds directly to customer orderso It allows the firm to avoid inventory costso Rapid delivery of a standard producto All units of output are uniqueCorrect• 2According to Little’s law, which of the following can be used to estimate inventory?o Set up time times throughput rateo Process time times cycle timeo Process velocity times flow timeo Throughput rate times flow timeCorrect• 3Which of the following is a principle of reengineering? o Integrate the outcomes of parallel activitieso Organize around the taskso Treat geographically dispersed resources as though they were centralizedo Capture information many times, at the source and where it is interpretedCorrect• 4Which of the following is one of the major types of stakeholders impacted by most consulting projects?o International government regulatorso Other consultantso Board of directorso SuppliersCorrect• 5In the pull system, which of the following is the partner that begins the process of pulling?o Vendorso Executive managemento Customerso Quality control personnelCorrect• 6Which of the following production process terms best describes a stage in a multiple-stage process that limits the capacity of the overall process? o Bottlenecko Buffero Starvingo BlockingCorrect• 7To implement a flow process in developing a lean system, a firm might do which of the following? o Eliminate some fixed costso Build product in anticipation of demando Reduce setup/changeover timeo Improve capacity utilizationCorrect• 8Which of the following operations consulting tools are used in the cost impact and payoff analysis stage in the operations consulting process? o SPC tools and bottleneck analysiso Decision trees and stakeholder analysiso Plant audits and statistical toolso Customer surveys and gap analysisCorrect• 9If the run time for a batch of parts is 25 minutes on a machine, and the setup time is 75 minutes, which of the following is the operation time?o 100 minuteso 75 minuteso 3 minuteso 25 minutesCorrect• 10Which of the following are possible examples of cycle times?o Time required to produce a batch of partso Time it takes for an instructor to grade an examo Time to set up a new assembly lineo Time that a part waits in queueCorrect• 11Which of the following is a key metric associated with value stream mapping?o Lead timeo Product demando Defects per million operationso Fixed costsCorrect• 12In contrast to TQM, what approach seeks radical change through innovation?o Lean manufacturingo Reengineeringo Project managemento JIT distributionCorrect• 13What is the term that refers to “the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed†(as cited in Jacobs & Chase, 2011, p. 461).o TQMo Operations consulting processo Reengineeringo Continuous improvementCorrect• 14Lean production seeks to achieve high volume production using which of the following?o Minimize utilizationo Maximize inventory of work-in-processo Minimize inventory of raw materialso Maximize capacityCorrect• 15Which of the following operations consulting tools provide summary performance updates for specific processes and are generally presented in graphical form with color-coding of trend lines and alarms? o Responsibility chartso Stakeholder analysiso Process dashboardso Decision treesCorrect• 16Which of the following production process terms best describes the situation when activities in a stage of production must stop because there is no work? o Bufferingo Blockingo Starvingo Multiple-stage processingIncorrect• 17Which of the following is a factor that causes a diseconomy of scale?o Increased utilizationo Increased transportation costso Increased product value and priceso Increased total operating costsCorrect• 18Which of the following is a situation that likely will yield economies of scale?o Factory that fully utilizes dedicated resources for information technology, material handling, and administrative supporto Large factory with dedicated capacity that is able to produce twice the number of units as locally demandedo Company with factories in multiple countries that produces products for local demando Factory that produces low volume, customized productsCorrect• 19In setting up a kanban control system, you need to determine the number of kanban card sets needed. If the average number of units demanded is 1,000 per hour, the lead time to replenish the order for this item is 10 hours, the container size is 5 units, and the safety stock is estimated to be 5% of the expected demand, what is the number of kanban card sets needed?o 1,050o 210o 2,100o 440Correct• 20Which of the following terms refers to a special type of flowcharting tool that is valuable for the development of lean processes?o Kanban production control systemo Kaizeno Value stream mappingo JIT productionCorrect• 21The basic notion of economies of scale assumes which of the following?o Total cost of output drops as volume increaseso Two plants can be operated at the same cost as a single planto A piece of equipment with twice the capacity of another piece typically costs twice as much to purchase and to operateo Average cost per unit of output drops as a plant gets larger and volume increases
• 1An advantage of a make-to-stock process is which of the following? o It responds directly to customer orderso It allows the firm to avoid inventory costso Rapid delivery of a standard producto All units of output are uniqueCorrect• 2According to Little’s law, which of the following can be used to estimate inventory?o Set up time times throughput rateo Process time times cycle timeo Process velocity times flow timeo Throughput rate times flow timeCorrect• 3Which of the following is a principle of reengineering? o Integrate the outcomes of parallel activitieso Organize around the taskso Treat geographically dispersed resources as though they were centralizedo Capture information many times, at the source and where it is interpretedCorrect• 4Which of the following is one of the major types of stakeholders impacted by most consulting projects?o International government regulatorso Other consultantso Board of directorso SuppliersCorrect• 5In the pull system, which of the following is the partner that begins the process of pulling?o Vendorso Executive managemento Customerso Quality control personnelCorrect• 6Which of the following production process terms best describes a stage in a multiple-stage process that limits the capacity of the overall process? o Bottlenecko Buffero Starvingo BlockingCorrect• 7To implement a flow process in developing a lean system, a firm might do which of the following? o Eliminate some fixed costso Build product in anticipation of demando Reduce setup/changeover timeo Improve capacity utilizationCorrect• 8Which of the following operations consulting tools are used in the cost impact and payoff analysis stage in the operations consulting process? o SPC tools and bottleneck analysiso Decision trees and stakeholder analysiso Plant audits and statistical toolso Customer surveys and gap analysisCorrect• 9If the run time for a batch of parts is 25 minutes on a machine, and the setup time is 75 minutes, which of the following is the operation time?o 100 minuteso 75 minuteso 3 minuteso 25 minutesCorrect• 10Which of the following are possible examples of cycle times?o Time required to produce a batch of partso Time it takes for an instructor to grade an examo Time to set up a new assembly lineo Time that a part waits in queueCorrect• 11Which of the following is a key metric associated with value stream mapping?o Lead timeo Product demando Defects per million operationso Fixed costsCorrect• 12In contrast to TQM, what approach seeks radical change through innovation?o Lean manufacturingo Reengineeringo Project managemento JIT distributionCorrect• 13What is the term that refers to “the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed†(as cited in Jacobs & Chase, 2011, p. 461).o TQMo Operations consulting processo Reengineeringo Continuous improvementCorrect• 14Lean production seeks to achieve high volume production using which of the following?o Minimize utilizationo Maximize inventory of work-in-processo Minimize inventory of raw materialso Maximize capacityCorrect• 15Which of the following operations consulting tools provide summary performance updates for specific processes and are generally presented in graphical form with color-coding of trend lines and alarms? o Responsibility chartso Stakeholder analysiso Process dashboardso Decision treesCorrect• 16Which of the following production process terms best describes the situation when activities in a stage of production must stop because there is no work? o Bufferingo Blockingo Starvingo Multiple-stage processingIncorrect• 17Which of the following is a factor that causes a diseconomy of scale?o Increased utilizationo Increased transportation costso Increased product value and priceso Increased total operating costsCorrect• 18Which of the following is a situation that likely will yield economies of scale?o Factory that fully utilizes dedicated resources for information technology, material handling, and administrative supporto Large factory with dedicated capacity that is able to produce twice the number of units as locally demandedo Company with factories in multiple countries that produces products for local demando Factory that produces low volume, customized productsCorrect• 19In setting up a kanban
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