don't need to worry about the two dropdown questions. Thank you. Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.2 customers arrive each hour. One design consultant isavailable to answer customer questions and make product recommendations. The consultant averages 10 minutes with each customer.Agan's management would like to evaluate two alternatives:1. Use one consultant with an average service time of 8 minutes per customer.2. Expand to two consultants, each of whom has an average service time of 10 minutes per customer.If the consultants are paid $17 per hour and the customer waiting time is valued at $26 per hour, should Agan expand to the two-consultant system? Explain. (Express the total costper hour in dollars. Round your answers to the nearest cent.)The total service cost per hour, i.e. the time value of consultant and customer together, is $implement the ---Select--- total cost scenario, which is scenario ? ✓for scenario 1, and $for scenario 2. The business should

Find the calculations when arrival is 2.2 customers per hour and service time is 10 minutes:

Answered: Agan Interior Design provides home and…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section12.5: Analytic Steady-state Queueing Models

Problem 9P

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The manager of a park hotel is considering how to restructure the front desk to reach an optimum level of staff efficiency and guest service. At present, the hotel has five clerks on duty, each with a separate waiting line, during the peak check-in time of 3:00 p.m. to 5:00 p.m. Observation of arrivals during this time shows that an average of 90 guests arrive each hour (although there is no upward limit on the number that could arrive at any given time). It takes an average of 3 minutes for each front-desk clerk to register each guest. The manager is considering three plans for improving guest service by reducing the length of time guests spend waiting in line. The first proposal would designate one employee as a quick service clerk for guests registering under corporate accounts, a market segment that fills about 30% of all occupied rooms. Because corporate guests are preregistered, their registration takes just 2 minutes. With these guests separated from the rest of the clientele,…
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