An entrepreneur is designing a sub sandwich shop that would be located on campus. Define the CAs that you would like to see for the service (not the product) delivered at this location. Then specify some ECs that can be used for measurement of the service.

Q: Being an avid IBS library user, you often feel that the process designed for locating books and…

A: A small introduction of service blueprint A flowchart is a diagram that depicts the whole service…

Q: [Chilis Ratalina s staff know her name and order by heart. She always gets her favorite Bacon Ranch…

A: Service quality has different dimensions such as tangibility, repeatability, responsiveness etc.…

Q: What is more important, a quality product or excellent customer service?

A: In  mаrketing,  а  рrоduсt  is  аn  оbjeсt  оr  system  mаde  аvаilаble  fоr  соnsumer  use;  it…

Q: a company intends to offer a new service to some of its internal customers. Briefly discuss how the…

A: Internal customer: Any employee of the firm who engages in the company's daily corporate processes…

Q: "The main goal of using Blueprinting in the service process is to create valued experiences and…

A: Service blueprints are diagrams that depict organizational processes in an attempt to optimize how a…

Q: Service Intangibility means that customers of a hair salon cannot see their haircuts until after the…

A: Services are the offerings by the organizations similar to products that meets the needs and wants…

Q: how do you provide the right place for the customer to access and experience your product/service?

A: Customer service is the ability to provide support to their customers before or after the purchase…

Q: In your own words, explain each of the following quality of service (QoS) architecture: (i) Best…

A: The quality of service (QoS) architecture is a piled architecture of services and mechanisms for…

Q: Which aspects of service design and manufacturing include client input

A: Custer Participation occurs when a client wants to participate in or interacts overtly or informally…

Q: The front end and the back end of a service encounter are referred to as what?

A: Service Encounter It is the process of direct contact with consumers with the service provider…

Q: Customers, vendors, business partners, and others who conduct business with an organization are an…

A: Organizations embark on a project in order to capitalise on a business opportunity. The company is…

Q: Because of the perishability of services, _____________ is especially important.   Group of answer…

A: Service delivery is perishable in nature, i.e. it cant be produced and stored for later use like…

Q: What is the service package of a college or university?

A: The plethora of services and goods delivered in a specific environment is referred to as a service…

Q: Make a list of pizza delivery process design requirements Associate with each requirement a measure…

A: The following are design specifications for the pizza delivery process:

Q: List of weakness of the purchase cycle system and recommendation of the purchase cycle system that…

A: The purchasing cycle system states that the purchaser goes through a process during the purchase of…

Q: Could you please answer this statement from the perspective of 'it depends': A performance dashboard…

A: Customer intimacy is a measure of how attentive a business is to its customers' requirements. It's a…

Q: The relationship between intermediate and final goods to produce a particular service is a…

A: FINAL GOODS: Final goods refers to those goods which are used either for consumption or for…

Q: Identify the manufacturing process type that sharp elctronic company use it . Give justification for…

A: Sharp organizer Tokuji Hayakawa begat this saying to epitomize the administration idea at Sharp. In…

Q: In addition to a product guarantee, should a manufacturer have a service guarantee?

A: At the same time, a manufacturer will provide both a business and a warranty. This is especially…

Q: Research and give at least 5 examples user-centered service design

A: User-centered service design is a set of tools or processes used to design a service, focusing on…

Q: As the engineering manager of air conditioning units for Acme Bus Company, you receive a notice that…

A: Please find the analysis in the following steps.

Q: Shell Oil Company's motto "People, Planet and Profit" is a real-world implementation of what OSCM…

A: Shell Oil Company's motto "People, Planet and Profit" is a real-world implementation of OSCM concept…

Q: Compared to manufacturing, service requirements tend to be more time dependent, location dependent,…

A: Service Requirements:                 Service is defined as it is a set of intangible activities…

Q: XYZ General Hospital is evaluating new office equipment offered by three companies. In each case the…

A: It is given that. For every company, NPW = -First cost - (Annual M&R cost)*(P/A, 15%, 4) +…

Q: For a service organization, Value Chain Analysis includes an analysis of value added: a. Before…

A: A value chain is a series of operations carried out by a company to generate value for its…

Q: Which of the following would NOT typically be considered as part of a manufacturing firm's supply…

A: E) Landscaping contractors.

Q: Measurable service delivery is required.   According to Parasuraman's theory, service quality has…

A: If a client matches service expectations with the success of a firm, the efficiency of the company's…

Q: Which one of the three new service requirements would a dental spa least likely pass service…

A: The service that least likely to pass as follows:

Q: What are the major consequences for attaining good quality in a product or service? Suppose you are…

A: The term quality refers to the ability of a product or service to meet or surpass the expectation of…

Q: Customers , vendors , business partners , and others who conduct business with an organization are…

A: Enterprise risk management refers to removing or mitigating any prospective risks that are likely to…

Q: Describe a situation where self-service and technology help create and deliver the customer benefit…

A: Self-service and technology offer various benefits to both companies and consumers when propelling…

Q: Explain the service process matrix, why is it useful?

A: The service matrix is a classification of characteristics of the individual’s firm service…

Q: Measurements and metrics pertaining to customer service are essential; nevertheless, what are the…

A: We are living in the era of technology and due to this technology and artificial intelligence it…

Q: What is the service package of your college or university?

A: service is the production of essential intangible benefits either in its own right or has a…

Q: Using the 5P's model of SHRM, develop a 3 year SHRM plan for your service-oriented organization

A: SHRM model stands for the Society for human resource management.

Q: Explain the phenomena of Bring Your Own Device (BYOD) and its impact on a corporation in terms of…

A: These days the organizations and the marketplaces are global. There are different units of one…

Q: Processes including the return to buyers of worn out, defective, and surplus products and delivering…

A: A process is made up of one or multiple activities that transform inputs into outputs.

Q: Identify and explain any FIVE service quality dimensions with ONE example from each dimension.

A: Service quality helps to assess the degree of satisfaction that the customer received from the…

Q: Mrs. Stellar Conch is the owner of an expanding business operating in bakery industry located in…

A: As the Net present value is positive for both projects. Company can accept both projects. But…

Q: What exactly is ISO, and why is it crucial for system developers?

A: In today's global marketplace, businesses would like to be recognized for upholding standard…

Q: Consider a chain of modular kitchen manufacturers who use postponement methods to design and install…

A: If the board had held a review meeting every week to see the proposals come or they are not coming…

Q: Srpöration is a highly automated manufacturing firm. The vice president of finance has decided that…

A: given,

Q: FMEA has been used in the manufacturing industry for quite some time. Some critics has been saying…

A: Failure modes and effects analysis Started during the 1940s by the U.S. military, failure modes and…

Q: what is Quality of the service or product?

A: Quality is a vital extent of production and operations management.

Introduction to service marketing

Organizations that provide products or products to their consumers use service marketing to enhance brand recognition and revenue. In contrast to product marketing, service marketing promotes intangible transactions that add value to clients. Advertisers utilize efficient service marketing methods to gain client trust and demonstrate how their product may benefit them. Service marketing is interaction and value-based marketing.