Q: With the aid of a diagram, explain customer based brand equity
A: The companies need to promote their products and services in the market. Without promotion, the…
Q: Analyze “Customer Relation Management (CRM) findings separately, also attached the snap shots of…
A: Customer Relationship Management is a separate dept in an organisation responsible for maintaining…
Q: Why is service quality more difficult to define than product quality? Explain with examples.
A: Product quality is nothing but the collection of all the characteristics of an item that give to its…
Q: Is it better for the product if it fits the demands of the customer?
A: Product-market fit can be stated as the manner in which a product of any brand is capable enough to…
Q: Which degree of customer service is possible just via technical means?
A: Customer service involves assisting the customers and providing suitable solutions for their…
Q: List two characteristics each differentiating a manufactured good from a service.
A: A manufactured good is a good that is delivered principally by the use of work and cash-flow to…
Q: List the characteristics of a good Business Process.
A: “Since you have asked multiple questions, we will solve the first question for you. If you want any…
Q: Evaluate Ritz-Carlton’s success in closing the service quality gaps from the case study.
A: The success story of the Ritz Carleton's closing in service quality. She makes the complete…
Q: What are the traditional measures for meeting customer needs? What are the major limitations to…
A: Customer needs can be defined as the motivational and psychological factors that would trigger a…
Q: When trying to overcome customer objections you should NOT?
A: The concern that the customer has with a particular product or service is known as customer…
Q: product/service that you believe offers good quality
A: Here I am going to choose the products of apple. Apple is known for its astounding line of…
Q: Philippians 4:19 ESV "And my God will supply every need of yours according to his riches in glory in…
A: According to the above phrase the meaning is God is our all- powerful , all- compassionate all wise…
Q: what are the proposed designs that are submitted to a regulatory telecom body under the government…
A: An operation affected by the process of design, and it helps in determining the components used for…
Q: Define the ‘customer value’ and use an example to explain the customer value in detail.
A: Customers are necessary for the success of any business. The organizations are targeting the…
Q: Characteristics of services are that a. the service is intangible. b. the service is unique…
A: services are deeds, cycles, and exhibitions. Robert Judd defined service as "a market exchange by an…
Q: Use the Internet to search for a company that is well known for its customer service. A good idea is…
A: Amazon is set up to deliver good service to its customers through the business model and its retail…
Q: What's the point of EDI, exactly?
A: EDI stands for Electronic Data Interchange
Q: Why is rivalry not a major force in the generic pharmaceuticals industry? give examples
A: Competitive Rivalry is the healthy competition between two or more companies in the same industry,…
Q: Discuss the fundamental importance of a customer in a product or service design.
A: Customer:- A customer is a person, business, company, or other entity that uses or purchases a…
Q: Describe in your own words the Gaps between the consumers and service providers with reference to…
A: During purchasing a product the process seems simple and normal in day-to-day life because it is a…
Q: List and elaborate on the numerous ways in which the customer relationship management software save…
A: Suppose a person has a progressive business set-up that prioritizes the long term relationship with…
Q: Match the Key Dimensions of Quality which describes Safety:
A: These are the following eight dimensions of quality proposed by Garvin: Performance Features…
Q: What do customer expectations have to do with service quality?
A: Quality of service typically refers to the contrast of service requirements of a customer as it…
Q: Discuss the advantages and disadvantages of EDI in detail.
A: Electronic data interchange can be defined as a new emerging technology used for the transfer of the…
Q: Which of the following groups is the ultimate judge of a product's utility?
A: The utility of a product is always judged by the consumers. The consumers are always responsible for…
Q: 12- If you are the sales executive of Marks & Spencer Shop in Muscat, what do you think will be the…
A: Answer a) Assist on product selection A retailer can increase the number of buying customers by…
Q: Analyse the buyer decision process of a traditional Porsche custome
A: The buying decision process is a process through which customers pass while they are purchasing a…
Q: Describe a good or service where you have worked or with which you are familiar where a breakeven…
A: Break even quantity is the quantity at which the total cost incurred in business and total revenue…
Q: how should a customer problem be handled or solved by the company or business organization?
A: For every other organization customer is the prime stakeholder and organization needs to satisfy…
Q: By refering to the case "Marine electric company" Discuss the objectives of the company?
A: Marine electric company An electric equipment manufacturing company Established as a departmental…
Q: What strategy do the following organizations seem to use to manage customer-introducedvariability?a.…
A: The following strategies of organizations seem to use to manage customer-introduced variability are:
Q: based on the below topics, what would be the possible major causes for customers to churn? customer…
A: Customer support service: When customer service associates take too much time in resolving the…
Q: Define Generic needs briefly
A: There are different organizations and industries that are active these days. There are different…
Q: how do I write a professional computer recommendation from 4 manufacturers
A: You should describe how you know the person and explain why you’re recommending them.
Q: Drag each item to its correct category in the charts below. Customer Billing Sales Process Training…
A: Classification of the Business process: 1.)Customer-facing processes: Order processing Customer…
Q: .meaning the ability to satisfy customer needs.
A: Disclaimer: Since you have asked multiple question, so we will solve the first question for you. If…
Q: What are possible causes of a business process failures
A: A business process is a series of tasks performed by stakeholders of the business to deliver the…
Q: What is the importance of the five performance objectives in satisfying the customers requirements?
A: Importance of the five performance objectives Cost Dependability Quality speed Flexibility
Q: What is customer delivered value? Explain the different types of value expected by customers
A: A customer is a person who takes part in the economic exchange with the company. He buys the product…
Q: One of the following is not an element in the primary activities of a value chain? Inbound…
A: Production is the process of transforming the raw input into a finished product to sell in the…
Q: When Canada Goose makes coats, its core question is: "What are customers looking for?" Do people buy…
A: Customer always look for certain value before making the final decision of buying a product. The…
What is more important, a quality product or excellent customer service?
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Solved in 2 steps
- Define the ‘customer value’ and use an example to explain the customer value in detail.A firm’s value proposition communicates the benefits received from theproduct or service by customers. Therefore, the value propositionprovides the customer with which key piece(s) of information?Which type of concept is required that highly hold the customer to buy those products that offer better quality and performance?
- A new car rental company has decided to differentiate itself by creating a service aimed at people who need to rent a car for a few hours or a few days while their car is repaired. The company believes that it will be profitable as it will win the favor of consumers by providing services that large companies do not offer. For example, bring the car to the customer and pick it up at the end of the rental. Based on this description, which of the following differentiation strategies is the company planning to use? Select one: a. service-based b. based on product c. based on personal treatment d. based on imagePlease do the following: Production How and where are the products or services produced? Explain the methods of: • Production techniques and costs • Quality control • Customer service • Inventory control • Product developmentIn what ways does the integration of customer feedback contribute to the enhancement of products and services?
- My product is called "The Perfect Cup." It is a reusable coffee cup that helps people save money and reduce waste. Conduct a SWOT analysis for your product. Strengths: What are the positive internal factors for your product? Examples could be a new, innovative product or service; location of the company; quality processes and procedures; or any other aspect that adds value to your product or service. Weaknesses: What are the negative internal factors for your product? Examples could be undifferentiated products in relation to your competitors; location of the company; poor-quality goods or services; or a damaged reputation. Opportunities: What are the positive external factors that could influence your product? Examples could be mergers; joint ventures or strategic alliances; new market segments; international markets; or a market vacated by an ineffective competitor. Threats: What are the negative external factors that could influence your product? Examples could be new competitor in…What are the steps in this procedure We asked first 600 and then 1000 customers to think of a brand/product/service they loved and they disliked. We then asked them to write a divorce letter to the disliked brand and a love letter to the brand they admired, and to score these two brands on a scale from 1 to 10. In this way, we had a benchmark for the perception of the loved and the disliked brands.Can you identify a GAP that exists between teachers and students in the course Services Marketing? WHY do you believe that this GAP is affecting the service quality delivered? Enumerate 3 questions that can be asked to collect customer feedback from the students. Consequently, suggest action plans to SOLVE the GAP you have identified. Maximum word count for your answer in paragraph form is 250 words.
- What is the result when sales exceed the cost to produce goods or render services? What is the result when cost to produced goods or render services is greater than the sales? A. Selling B. Revenue C. Benchmarking D. LossDiscuss the two methods objectively for the customer to comprehend, taking into account their advantages and disadvantages.I lead the Customer Support Team for the magazines category. Customer questions for one vendor have increased since the start of the promotional campaign. The campaign ended two months ago, but we are still getting many questions. Can you help us understand why? The vendor’s performance metrics are below. Thank you,Carlos Henderson