What is more important, a quality product or excellent customer service?

The following are true statements about quality systems except: a. The FDA’s quality systems regulations are highly prescriptive and subject to limited interpretation b. Senior executives have ultimate legal responsibility for the effectiveness of the company’s quality system c. Companies can implement their quality systems in a progressive manner, focusing on those elements most relevant to their stage of growth d. Quality systems can be a source of competitive advantage for a company

Why do new products fail? Pick an example of a product and a service that has failed and discuss the reasons for their failure.

What is the difference between an intrinsic attribute and a non-intrinsic attribute.

List any five tips that would help employers/employees provide quality customer service and enhance customer satisfaction.

Which type of concept is required that highly hold the customer to buy those products that offer better quality and performance?

To calculate Customer Lifetime Value percisely requires precise numbers that are often only available to larger firms with large customers and large datasets. Is it necessary to calculate CLV percisely? Explain.