Arrivals of a customers to payment counter in a bank follow poisson distribution with an average of 10 per hour. The service time follows negative exponential distribution with an average of 4 minutes. (a) What is the average number of customers in the Queue? (b) The bank will open one or more counter when the waiting time of a customer is at least 10 minutes. By how much the flow of arrivals should increase in order to justify the second counter?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section12.5: Analytic Steady-state Queueing Models
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Problem#1: Arrivals of a customers to payment counter in a bank follow poisson distribution with an average of 10 per hour. The service time follows negative exponential distribution with an average of 4 minutes.
(a) What is the average number of customers in the Queue?
(b) The bank will open one or more counter when the waiting time of a customer is at least 10 minutes. By how much the flow of arrivals should increase in order to justify the second counter?

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