As a manager, how would you deal with the possibility that customer satisfaction does not always lead to customer retention?
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As a manager, how would you deal with the possibility that customer satisfaction does not always lead to customer retention?
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- Explain how would a manager deal with the possibility that customer satisfaction doesn't lead to customer retention?How would a manager deal with the possibility that customer satisfaction does not always lead to customer retention.Do you believe that customer-centric businesses are more lucrative than their counterparts, taking into account the effect service may have on retention? Please include at least three reasons to support your response.
- Some people tend to use the terms effectiveness and efi ciency interchangeably, though we’ve seen they are different concepts. But is there any relationship at all between them? Can a i rm be effective but inefi cient? Very efi cient but essentially ineffective? Both? Neither?"Imagine you have been assigned to change a currently product-oriented company to a customer-oriented firm. Select one (real company). What is the first thing you do? what is your road map for the next two years? the next five?" please it shouldnt be plagarizedDescribe what are some potential disadvantages of using a packaged application to help automate the employee goal-setting process?
- Select a company that you have a positive impression of and find interesting. Create a scorecard for your selected company for using financial information and ratios. How would the company position itself, develop, and innovate using the outcomes of the scorecard?explain.What are some potential disadvantages of using a packaged application to help automate the employee goal-setting process?In reviewing your organization’s key performance indicators, you recommend that one important measure should be the level of confidence and trust between employees and managers. Which of the following approaches to conceptualizing organizational performance would be most congruent with your recommendation? a. Internal processes approach b. Strategic planning approach c. Resource-based approach d. Goal-based approach
- Can you answer this question as short answeR? Distress at DES Your friend Diane works at the Department of Economic Security (DES) as a child protective service worker. You have known Diane personally and pro-professionally for a number of years, and she has asked you to advise her on managing stress. She told you that she admires the way in which you seem to handle stress in your own job at the Department of Motor Vehicles, and she wants advice and counsel for reducing stress where possible and coping with the rest. Because you are such a good friend, you have decided to set aside an afternoon to talk to Diane. You begin by asking her to simply talk about the sources of stress in her life. She tells you the following: "First let me say, I love my job. I really think I am making a difference in the lives of children and their families. It's not that it isn't frustrating-it is. Sometimes the system just won't let me do what I think is best. I do care about my work and want to stay in…How can organizations ensure that feedback from 360-degree assessments is used for development purposes rather than punitive ones, and that it is used to support growth and improvement rather than to punish or reprimand employees?We have all heard the claim that "the customer is always right." Well, maybe we should pause for a minute. Is the customer always right? Decide whether or not the customer is always right, and explain your rationale.