You’re a manager who employs a participative control approach. You’ve concluded that corrective action is necessary to improve customer satisfaction, but first you need to convince your employees that the problem exists. What kind of evidence do you think employees will find more compelling: quantitative measurements or anecdotes from your interactions with customers? Explain your answer
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You’re a manager who employs a participative control approach. You’ve concluded that corrective action is necessary to improve customer satisfaction, but first you need to convince your employees that the problem exists. What kind of evidence do you think employees will find more compelling: quantitative measurements or anecdotes from your interactions with customers? Explain your answer
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- Create a Group Control System Step 1. From into groups of three to five students. Each group will assume that another student group has been given an assignment of writing a major paper that will involve research by individual group members that will be integrated into the final paper. Each group member has to do his or part. Step 2. Your assignment is develop a list of rules and identify some statistics by which to control the behavior of members in that group. Brainstorm and discuss potential to govern member behavior and consequences for breaking those rules. Step 3. First, select the five rules that you think are most important for governing group member behavior. Consider the following situations that rules might cover; arriving late for a meeting: missing a meeting: failing to complete a work assignment; disagreements about desired quality of work; how to resolve conflicts about paper content; differences in participation , such as one person doing all the talking and someone else talking hardly at all; how to handle meetings that start late; the use of an agenda and handling deviations from the agenda; and any other situation that your group a cover. Step 4. Now consider what statistics could be developed to measure the behavior and outcome of the group pertaining to those five rules. What kinds of things could be counted to understand how group is performing and whether members are the following rules? Step 5. Discuss the following questions. Why are rules important as a means of control? What are the advantages and disadvantages of having many rules (hierarchical control) versus few rules (decentralized control) for a student group? How can statistics help a group ensure? appropriate behavior and a high-quality product? Step 6. Be prepared to present your conclusions to the Class.You’re a manager who employs a participative control approach. You’ve concluded that corrective action is necessary to improve customer satisfaction, but first you need to convince your employees that the problem exists. What kind of evidence do you think employees will find more compelling: quantitative measurements or anecdotes from your interactions with customers? Explain your answer. Question 1 options:TIME FOR THE Ax? The Situation You are the sales manager for a well-established medical equipment company. You've been with the company a long time and, generally, you really enjoy your job. The company's new president is interested in proving herself and has set a goal of 10 percent sales growth per year. Each sales representative has a quota that they are expected to meet. Those who exceed their quota will receive a bonus, and those who fall short of their quota will be fired or placed on probation. The Dilemma Your sales staff have worked really hard over the past year to meet their new quotas. Six of the eight representatives met their quotas and received bonuses. However, two others have fallen below. Jane fell 2 percent short of her quota and you're not surprised. She's not hard working and often leaves work early to play golf. Bill, on the other hand, has been with the company a long time and is widely respected for his work ethic. However, he's struggling to care for his sick…
- Director Smith has decided to form a task force that would develop a performance management system that focuses the employee’s attention on taking those actions that would contribute to helping the organization achieve its goals, for instance, in terms of improved customer service. As such, the task force will need to develop a performance management system (PMS) that focuses on both competencies and objectives related to the strategic statement. Task Force Mission: Consider the following topics: linkages to employee development and linkages to organization rewards. Using these elements to meet the organization’s stated strategy; the task force is to design an effective performance management system. (250 words minimum)Please read the case and answer the questions at the end. Please respond to two of your peers. Do you agree or disagree? Reliable Underwriters is a risk management firm that provides insurance services to large organizations. Part of its operation is a claims-processing center that employs 156 clerical workers. These workers interact with clients to answer questions and provide information about the status of claims. Reliable has a corporate objective of obtaining the highest possible customer satisfaction ratings. However, recent customer satisfaction surveys suggest that some of the clerical workers are not adequately meeting clients' needs. As part of an initiative to increase customer satisfaction, the management team of the claims processing center has decided to change the performance appraisal process. In the past, ratings have been made on a 5-point scale. A score of 5 represented outstanding performance, a score of 1 represented unacceptable performance, and a score of 3…You have an employee who chronically shows up to work late, and always has an excuse. In addition, after the employee comes in it takes them over 20 minutes to begin work. Create a detailed plan of action for correcting the issues relating to this problem behavior. Explain what steps you would take if the employee does not improve.
- In the evaluation of a project or proposal some data needs to be gathered and understood. For the items listed below please explain why each are important and give an example how it can affect a decision, both in the short and long term. Time period of the facts: Economic conditions Population attitude Industry of the company: Industry Type Type of business Problems within the industryWhat type of management functions each of the following statements represent? Explain YOUR ANSWER The dean and the head of department of business faculty have just finished interviewing four candidates who want to work for University of Kyrenia Business Faculty. Name of the management function : Reason : b) When Andy reported to her supervisor that the furniture assemblers at their manufacturing plant were using 15 percent more nails than in the preceding month Name of the management function (: Reason: c) To motivate and lead employees to reach a 20% higher market share next year, management of a firm decided to give some monetary incentives to employees. Name of the management function : Directing Reason : D) The management of a firm wants to increase their firm’s market share by 50% within the next three years. To accomplish this goal, they determined a competitive pricing strategy. Name of the management function : Planning Reason :Which of the following best describes the Principles of Management?a. They help managers take decisions while performing managerial functions.b. They denote a cause-and-effect relationship.c. They are guidelines for further action in management functions.d. All the above
- A management consultant is evaluating the effectiveness of the control systems at AAA Corporation. Which of the following are the characteristics that will be used by the consultant? A) Forward, Concurrent, and Feedback.B) Flexible, Accurate, and Timely Information.(c) Fast, Accurate, and Target-oriented.D) Forward, Advanced and Timely.which of the two approaches feedforwards and feedback, you think is better to control and rectify, the things justify your answer with sold points.You’re working in a call center that provides support to customers who are trying to install your company’s product at home. While working with an inexperienced customer over the telephone, you realize that she’s having trouble following your directions. What are some ways you can help customers even when they can’t see you face-to-face? .You’re working in a call center that provides support to customers who are trying to install your company’s product at home. While working with an inexperienced customer over the telephone, you realize that she’s having trouble following your directions. What are some ways you can help customers even when they can’t see you face-to-face?