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You’re a manager who employs a participative control approach.  You’ve concluded that corrective action is necessary to improve customer satisfaction, but first you need to convince your employees that the problem exists.  What kind of evidence do you think employees will find more compelling: quantitative measurements or anecdotes from your interactions with customers?  Explain your answer

Question

You’re a manager who employs a participative control approach.  You’ve concluded that corrective action is necessary to improve customer satisfaction, but first you need to convince your employees that the problem exists.  What kind of evidence do you think employees will find more compelling: quantitative measurements or anecdotes from your interactions with customers?  Explain your answer

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Step 1

In this globalized world, it is very important for organizations to work well in teams. A participative control approach is a team approach to performance control where managers collaborate with employees to specify the appropriate action necessary.

Step 2

In this situation, employees must not only be aware of the problem but really believe there is a problem. How can the employee solve the problem if they do not know the problem.

Step 3

Showing your employees there is a problem is necessary for getting them on board with figuring out a solution. If the manager must choose only one option between quantitative measurements and anecdotes for inte...

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