b. Set up a meeting with your call centre team: a) Identify information that your team requires to do its work well (for a specific task / project) and convey it to your team b) Design an exercise to encourage team members to reflect on the team's performance and get the team members to reflect on their performance and use it to agree on performance targets c) List ways of measuring performance apart from formal performance management d) List actions that a leader can take to improve the ways in which members measure their own performance in the team e) List possible systems for recognising achievement at team level f) Design a management process that makes provision for feedback from the team members to the manager.

b. Set up a meeting with your call centre team: a) Identify information that your team requires to do its work well (for a specific task / project) and convey it to your team b) Design an exercise to encourage team members to reflect on the team's performance and get the team members to reflect on their performance and use it to agree on performance targets c) List ways of measuring performance apart from formal performance management d) List actions that a leader can take to improve the ways in which members measure their own performance in the team e) List possible systems for recognising achievement at team level f) Design a management process that makes provision for feedback from the team members to the manager.

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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