Based on a retail store that sells clothing for the age between 8 and 40 years . Outline the types of services you intend to offer to customers. Explain your strategy to recover from potential service failures.
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Please assist
Based on a retail store that sells clothing for the age between 8 and 40 years .
Outline the types of services you intend to offer to customers.
Explain your strategy to recover from potential service failures.
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Solved in 2 steps
- What strategies can businesses implement to recover and retain customers after a service failure or negative experience?How do service quality and customer satisfaction relate, and what strategies can businesses employ to improve both aspects?Think of Amazon's cloud service as a serious business option.
- What services do you believe that would solve or take care of your problem?How have some businesses used the internet to compete based on low cost, product/service differentiation, or both?Despite the development of network and cable television, video-on-demand and DVDs, the movie business has continued to thrive. Explain, with suitable examples, the FOUR (4) ways Internet has impacted the movie industry.
- What other opportunities for strengthening long-term customer relationships does the advent of connected-car technology provide for vehicle manufacturers like BMW, apart from the obvious advantage of increased sales of their products?Explore the UPS website (www.ups.com) and answer the following question: What kind of information and services does the website provides for individuals, small businesses, and large businesses? List these services and write several paragraphs describing one of them. Such as UPS Trade Direct or Automated Shipment Processing. Explain how you or your business would benefit from the service.What are some of the competitive advantages that Vivobarefoot has achieved as a result of the infrastructure upgrade that the company has undertaken?
- Examine the techniques used by Uber, Etsy and AirBnb that is leading to their success. Pick a company that uses the same techniques as the companies above and explain how this company compares with their customer service.If you owned your own business, would you provide your customer base with a tiered service system? Defend your position.Examine how Cigna Insurance approaches the acquisition of customers and the maintenance of customers differently. Given the importance of customer lifetime value on long-term profitability, is Cigna Insurance investing sufficiently in customer relationship management? Explain.