Below is the Excel output from a study to see whether there is evidence of a difference in the mea required to reach a customer service representative between two hotels. Assume that the populat the amount of time for the two hotels are not equal. Suppose a= 0.10. Which of the following represents the result of the relevant hypothesis test? t-Test Two-Sample Assuming Unequal Variances Hotel 1 Hotel 2 2.0115 Mean Variance Observations 2.214 2.951657 20 3.57855 20 Hypothesized Mean Difference df t Stat P(T<=t) one-tail 38 0.354386 0.362504 t Critical one tail 1685953

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11 The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.
Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time
required to reach a customer service representative between two hotels. Assume that the population variances in
the amount of time for the two hotels are not equal.
Suppose a= 0.10. Which of the following represents the result of the relevant hypothesis test?
t-Test: Two-Sample Assuming Unequal Variances
Hotel 1
Hotel 2
Mean
2.0115
Variance
Observations
2.214
2.951657
20
3.57855
20
Hypothesized Mean Difference
df
t Stat
P(T<=t) one-tail
t Critical one-tail
P(T<=t) two-tail
t Critical two-tail
38
0.354386
0.362504
1.685953
0.725009
2.024394
a) O The null hypothesis is not rejected.
b) O The null hypothesis is rejected.
c) O Insufficient information exists on which to make a decision.
d)
The alternative hypothesis is rejected.
Transcribed Image Text:11 The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal. Suppose a= 0.10. Which of the following represents the result of the relevant hypothesis test? t-Test: Two-Sample Assuming Unequal Variances Hotel 1 Hotel 2 Mean 2.0115 Variance Observations 2.214 2.951657 20 3.57855 20 Hypothesized Mean Difference df t Stat P(T<=t) one-tail t Critical one-tail P(T<=t) two-tail t Critical two-tail 38 0.354386 0.362504 1.685953 0.725009 2.024394 a) O The null hypothesis is not rejected. b) O The null hypothesis is rejected. c) O Insufficient information exists on which to make a decision. d) The alternative hypothesis is rejected.
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