CASE STUDY "It is the time for Gegar Ltd. to Improve" This year is a year full of surprises. Gegar Ltd. has reached its highest sales with an increase of 20% compared to last year. The owner started to make a few changes to align with future needs in terms of manpower requirements and improvement in the current practices. Bob Alan, the owner uses zero-based forecasting approach for manpower planning. Last three months, Bob Alan identified that there was a need to hire one more staff at purchasing unit. 2 weeks after that, when Bob Alan was in the office, he happened to entertain two customers who came to buy cars. During their conversation, Bob Alan had mentioned the job vacancy, and one of them was interested and submitted his Curriculum Vitae (CV) to him. The candidate, John, is now in his third month as Purchasing Assistant Manager here. Previously he was the Assistant Manager at Sekoplas, a manufacturing company. On his first day at Gegar Ltd., Human Resource (HR) officer had introduced John to Jane, a Senior Executive who have been working in purchasing unit for almost 8 years. Jane was asked to guide John, and she has been doing it until now. Jane started to feel frustrated as she planned to meet Bob Alan to express her interest in applying for the position. She has high hopes and confidence in her ability to perform the role successfully. Jane is really dissatisfied as she still guides her assistant manager. She is curious about John's capability and credibility. Jane worries if this is due to negligent hiring. Last year, Bob Alan promoted Roland and Joe Jee his friends into supervisory positions at one of the Service Centers. Bob Alan deeply respects Roland's abilities and commitment. He has a close relationship with her parents. In fact, Bob Allen has spent time with Rolland on a trip to Bangkok and had discussed the next place to visit. Bob Alan, Roland, and Joe Jee, get together for lunch frequently. Recently, all have registered for an online master's degree in business administration (MBA) program. It seemed that no promotion from within and probably it is going to be a trend in Gegar Ltd. Today, Bob Alan has just received an email from HR officer reminding him of the submission of evaluated appraisal forms. Bob Allen has completed all the evaluations for the fifteen staff. However, he feels that he intentionally and unintentionally distorts his ratings of Rolland and Joe Jee, and now when he read comments given by Aiden, who is in the sales unit, he started to realize that an improvement must be made in Gegar Ltd. This is important as he plans to proceed with internal growth and expansion strategy. Below are supervisor's comments and employee's comments parts in appraisal form: Superior comment: Aiden has been working hard to ensure good operation. He has shown a good performance and as a team leader which has also made his staff cooperative. His good approach in supervision and networking has helped the company get cars out on schedule. The department received positive responses about him. Employees seemed happy under his supervision. He works hard while he is here, and he encourages the rest of the staff to put in "a good day's work for a good day's pay". His willingness to work beyond expectation enhanced the shop's performance. His ideas have contributed to an increase in sales in the past year. His enthusiasm led the employees to volunteer their time on the project. Everything has been more organized since he was here. On the other hand, he needs certain skills to control his emotions when facing challenges. It was the fifth time I watched him lose his temper. Even though there has been no violence, it is not good and brings a bad image. This happened in a case where the customer brings in a police officer when he came back to pay his bill after Don Aiden got angry after the customer called him a liar. His loud angry verbal response was totally inappropriate for a business setting. One more concern is the inability to provide documentation in the customer files as requested, which has contributed to a delay in purchasing parts on time. Employer's Signature: Bob Alan Date: December 25, 2022 Question :Explain factors that may cause Bob Allen to distort her ratings of Rolland and Joe Jee, what advantage and disadvantage of having the supervisor and subordinate complete the comment parts and discuss FOUR (4) practices that can support the company to hire super-bright and, hardworking employees. Include evidence from the case and literature to support in you answer. (1100 words)
CASE STUDY
"It is the time for Gegar Ltd. to Improve"
This year is a year full of surprises. Gegar Ltd. has reached its highest sales with an increase of 20% compared to last year. The owner started to make a few changes to align with future needs in terms of manpower requirements and improvement in the current practices. Bob Alan, the owner uses zero-based
The candidate, John, is now in his third month as Purchasing Assistant Manager here.
Previously he was the Assistant Manager at Sekoplas, a manufacturing company. On his first day at Gegar Ltd., Human Resource (HR) officer had introduced John to Jane, a Senior Executive who have been working in purchasing unit for almost 8 years. Jane was asked to guide John, and she has been doing it until now. Jane started to feel frustrated as she planned to meet Bob Alan to express her interest in applying for the position. She has high hopes and confidence in her ability to perform the role successfully. Jane is really dissatisfied as she still guides her assistant manager. She is curious about John's capability and credibility. Jane worries if this is due to negligent hiring.
Last year, Bob Alan promoted Roland and Joe Jee his friends into supervisory positions at one of the Service Centers. Bob Alan deeply respects Roland's abilities and commitment. He has a close relationship with her parents. In fact, Bob Allen has spent time with Rolland on a trip to Bangkok and had discussed the next place to visit. Bob Alan, Roland, and Joe Jee, get together for lunch frequently. Recently, all have registered for an online master's degree in business administration (MBA) program. It seemed that no promotion from within and probably it is going to be a trend in Gegar Ltd.
Today, Bob Alan has just received an email from HR officer reminding him of the submission of evaluated appraisal forms. Bob Allen has completed all the evaluations for the fifteen staff. However, he feels that he intentionally and unintentionally distorts his ratings of Rolland and Joe Jee, and now when he read comments given by Aiden, who is in the sales unit, he started to realize that an improvement must be made in Gegar Ltd. This is important as he plans to proceed with internal growth and expansion strategy. Below are supervisor's comments and employee's comments parts in appraisal form:
Superior comment:
Aiden has been working hard to ensure good operation. He has shown a good performance and as a team leader which has also made his staff cooperative. His good approach in supervision and networking has helped the company get cars out on
Everything has been more organized since he was here. On the other hand, he needs certain skills to control his emotions when facing challenges. It was the fifth time I watched him lose his temper. Even though there has been no violence, it is not good and brings a bad image.
This happened in a case where the customer brings in a police officer when he came back to pay his bill after Don Aiden got angry after the customer called him a liar. His loud angry verbal response was totally inappropriate for a business setting. One more concern is the inability to provide documentation in the customer files as requested, which has contributed to a delay in purchasing parts on time.
Employer's Signature: Bob Alan
Date: December 25, 2022
Question :Explain factors that may cause Bob Allen to distort her ratings of Rolland and Joe Jee, what advantage and disadvantage of having the supervisor and subordinate complete the comment parts and discuss FOUR (4) practices that can support the company to hire super-bright and, hardworking employees. Include evidence from the case and literature to support in you answer.
(1100 words)
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