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- Chris has been with Drake Manufacturing for five years and was recently promoted to the position of shift supervisor. He is still learning his new position, and it is important to him to be liked and respected. At the most recent operations review meeting, the director reported that the company’s financials are troublesome, and managers should be prepared for a major reorganization. Several jobs will be eliminated, but it had not yet determined which departments would be affected. 1.Should he tell his employees what happened so that they can prepare for the change?A company receives parts from suppliers to be used in its manufacturing departments. The quality control department must perform two operation when shipments are received:i) Operation A-draw a random sample, package, and deliver to testing, andii) Operation B-test the materials and issue a disposition reportThere are currently six shipments waiting to be processed. The time estimates for processing these six shipments through quality control are:Shipment Operation A (hours) Operation B (hours)1 1.5 1.02 1.1 2.73 1.2 1.44 0.7…Great Valley Income TaxAdvice GV is a small accounting firm supporting wealthy individuals in their preparation of annual income tax statements. Every December, GV sends out a short survey to their customers,asking for the information required for preparing the tax statements. Based on 50 years ofexperience, GV categorizes their cases into the followinggroups: • Group 1 (new customers, easy): 15 percent ofcases • Group 2 (new customers, complex): 5 percent of cases • Group 3 (repeat customers, easy): 50 percent ofcases • Group 4 (repeat customers, complex): 30 percent ofcases Here, “easy” versus “complex” refers to the complexity of the customer’s earning situation. In order to prepare the income tax statement, GV needs to complete the followingset of activities. Processing times (and even which activities need to be carried out) depend on which group a tax statement falls into. All of the following processing times areexpressed in minutes per income tax statement. Group…
- Snyders of Hanover, which sells about 80 million bags of pretzels, snack chips, and organic snackitems each year, had its financial department use spreadsheets and manual processes for much of itsdata gathering and reporting. Snyder’s financial analyst would spend the entire final week of everymonth collecting spreadsheets from the heads of more than 50 departments worldwide. She wouldthen consolidate and reenter all the data into another spreadsheet, which would serve as the company’s monthly profit-and-loss statement. If a department needed to update its data after submittingthe spreadsheet to the main office, the analyst had to return the original spreadsheet, then wait for thedepartment to resubmit its data before finally submitting the updated data in the consolidated document.Assess the impact of this situation on business performance and management decision making.Prepare a flowchart of the field service division process atDEF, as described here. Start from the point where a call isreceived and end when a technician finishes the job.DEF was a multibillion dollar company that manufacturedand distributed a wide variety of electronic, photographic, andreprographic equipment used in many engineering and medi-cal system applications. The Field Service Division employed475 field service technicians, who performed maintenance andwarranty repairs on the equipment sold by DEF. Customerswould call DEF’s National Service Center (NSC), which receivedabout 3,000 calls per day. The NSC staffed its call center withabout 40 call-takers. A typical incoming service call was receivedat the NSC and routed to one of the call-takers, who enteredinformation about the machine, the caller’s name, and the typeof problem into DEF’s mainframe computer. In some cases,the call-taker attempted to help the customer fix the problem.However, call-takers were currently only able…Based on the data provided in Table 2.5, what is the flow rate of callers from 8:00 to 8:30 am? Note: Round your answer to 1 decimal place. Caller Time in Time out 1 8:00 8:15 2 8:03 8:12 3 8:07 8:19 4 8:10 8:29 5 8:15 8:21 6 8:18 8:24 7 8:18 8:28 8 8:18 8:25
- Chris has been with Drake Manufacturing for five years and was recently promoted to the position of shift supervisor. He is still learning his new position, and it is important to him to be liked and respected. At the most recent operations review meeting, the director reported that the company’s financials are troublesome, and managers should be prepared for a major reorganization. Several jobs will be eliminated, but it had not yet determined which departments would be affected. Questions 1.Should he give his employees “small doses” of the impending change?In the last three (3) years the company has grown from 30 employees to 100. Jason and LeAnn need advice on controlling the daily staffing levels, so A&E are able to meet or exceed customer expectations for responsiveness without sacrificing its own identity as a company. Choose one of the issues facing A&E and propose a solution and rationale for your response. Paid vacation along with the most valuable times for vacation (peak season time off) Attendance Issue-The Weekend Flu (Friday-Monday) A&E needs to know whether customers are satisfied with the products and responsive to their needs as outdoor enthusiasts.Based on the data provided in Table 2.6, what is the flow rate of customers from 9:00 a.m. to 9:45 a.m Note: Round your answer to 4 decimal places. Customer Time in Time out 1 9:04 9:32 2 9:06 9:36 3 9:06 9:30 4 9:06 9:12 5 9:07 9:25 6 9:10 9:15 7 9:15 9:23 8 9:18 9:45 9 9:22 9:27 10 9:26 9:39
- Can you assist me with Question 4.48. I've made serveral attempts to solve it however. I still don't understand. If possible can you write the process out step by step its easier to follow. Instead of an excel sheet. Thank you kindly.Company ZYX is a small consulting organization with 40 employees. The manager who is responsible for employee performance appraisal has a particular way of conducting it. He has a firm belief that formal performance evaluations (with developed criteria, ratings, formal discussions etc.) are an absolute waste of time and should never be done. Instead, he thinks that he is well familiar with each employeeâs work and achievements, and he can easily tell âwhat they are worthâ by interacting with them and observing their performance on a daily basis. As a result, the manager periodically stops at employeesâ desks, talks to them, asks about their progress on projects and discusses other work-related issues. Employees have a lot of daily feedback and seem to like it. However, no written performance appraisal forms are ever filled in. When it comes to pay raises and promotion, the manager makes his decisions and announces them…Indicate whether the item below is used as key performance indicators for the areas of (A) Financial, (B) Customer, (C) Internal Process, or (D) Learning and Growth performance. Choose the one best choice. Average time from when clients enter and leave the bank (A) Financial(B) Customer(C) Internal Process(D) Learning and Growth performance.