In the last three (3) years the company has grown from 30 employees to 100. Jason and LeAnn need advice on controlling the daily staffing levels, so A&E are able to meet or exceed customer expectations for responsiveness without sacrificing its own identity as a company. Choose one of the issues facing A&E and propose a solution and rationale for your response. Paid vacation along with the most valuable times for vacation (peak season time off) Attendance Issue-The Weekend Flu (Friday-Monday) A&E needs to know whether customers are satisfied with the products and responsive to their needs as outdoor enthusiasts.
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- When the idea first occurred to her, it seemed like such a win-win situation. Now she wasn't so sure. Marge Brygay was a hardworking sales rep for Inspire Learning Corporation, a company intent on becoming the top educational software provider in five years. That newly adopted strategic goal translated into an ambitious, million-dollar sales target for each of Inspire's sales reps. At the beginning of the fiscal year, her share of the sales department's operational goal seemed entirely reasonable to Marge. She believed in Inspire's products. The company had developed innovative, highly regarded math, language, science, and social studies programs for the K— 12 market. What set the software apart was a foundation in truly cutting-edge research. Marge had seen for herself how Inspire programs could engage whole classrooms Of normally unmotivated kids; the significant rise in scores on those increasingly important standardized tests bore Out her subjective impressions. Bur now, just days before the end of the year, Marge's sales were $1,000 short of her million-dollar goal. The sale that would have put her comfortably over the top fell through due to last-minute cuts in one large school system's budget. At first, she was nearly overwhelmed with frustration, but then it occurred to her that if she contributed $1,000 to Central High, the inner-city high school in her territory probably most in need of what she had for sale, they could purchase the software and put her over the top. Her scheme would certainly benefit Central High students. Achieving her sales goal would make Inspire happy, and it wouldn't do her any harm, either professionally or financially. Making the goal would earn her a $10,000 bonus check that would come in handy when the time came to write out that first tuition check for her oldest child, who had just been accepted to a well-known, private university. Initially, it seemed like the perfect solution all the way around. The more she thought about it, however, the more it didn't quite sit well with her conscience. Time was running out. She needed to decide what to do. 1. Donate the $1,000 to Central High, and consider the $10,000 bonus a good return on your investment.Part I True/False T F Forecasting has little significance to operations management T F The global economy and international competition has no impact on operational decisions related to cost, productivity or product design. T F Broadly defined, quality refers to the ability of a product or service to consistently meet or exceed customer expectations. T F Operation Management strategy must align with organizational strategy T F A shortage of technology workers has no effect on productivity. T F Service delivery tends to be more customized to the customer’s needs compared to manufactured products. T F An example of an external factor which influences effective capacity is safety regulations. T F The service environment is likely to have more variability than a manufacturing environment. T F The customer is the focal point and customer satisfaction is the driving force in quality management.Each of the following areas are within the scope of Operations Management but with the exception of O a Capacity planning O b. Scheduling Oc Financial analysis Od. Forecasting O e. Motivating employees
- Please help to answer below with refer to attached. How would staffing for the opening of a new hotel or resort differ from that of an existing property? What data might Starwood rely upon to make sure the new property is not over- or understaffed in its first year of operation?Prepare a managerial report that help Moore Zales decide how to split the group of products being offered between an hour of peak and two hours of off-peak airtime in order to maximize the profits generated for the three hour line-up.Chuck is a newly promoted supervisor of a large call center. He is tasked by his manager to devise a customer service training and testing manual for new and existing workers. How would he define customer service? If Chuck were to write a training manual on CUSTOMER SERVICE what would that look like? : Problem Solving Definition What role does problem solving have in customer service? What is effective problem solving? What problem solving strategies and techniques do professionals use? How would one gain this knowledge and learn from this experience?
- Max has identified the need to make changes in the efficiency of his customer service department. In general, he will make changes in which three of the following categories? A) environment, technology, and peopleB) structure, technology, and people C) mission, structure, and peopleD) mission, environment, and processSome of the current employees from Headquarters have decided to transfer to the new location. Because this is in a different geographic area with a higher cost of living, the HR Manager wanted to review salaries to check for “alignment”. compa-ratios would need to be considered. : calculate the compa-ratio for each of the current positions using the data provided in the below charts. Salary Ranges Title Minimum Mid Point Maximum CSR $25k $30K $35k CSR Lead $35k $40K $45k Manager $45k $57.5K $70k Director $70k $95k $120k Employees – New Location Title Current Salary Tenure Time since last promotion CSR #1 $28,000 New Hire n/a CSR #2 $29,500 2 Years 1 Year CSR Lead $31,000 4 Years 2 Years Manager $60,000 New Hire n/a (hired in at position) Director $75,000 7 Years 6 months What conclusions could you draw regarding potential issues at this facility? What actions would you…Chris has been with Drake Manufacturing for five years and was recently promoted to the position of shift supervisor. He is still learning his new position, and it is important to him to be liked and respected. At the most recent operations review meeting, the director reported that the company’s financials are troublesome, and managers should be prepared for a major reorganization. Several jobs will be eliminated, but it had not yet determined which departments would be affected. Questions 1.Should he give his employees “small doses” of the impending change?
- Scenario: You are the supervisor of the Sales Department of Khemlani Furniture. It is customary to check the attendance register semi-annually to determine attendance and punctuality of supervisees. Your checks revealed the following for Joanalee Smith: late for 160 days for more than 30 minutes each morning absent for 10 days without proper documentation. You met with Ms Smith and presented your findings mentioned above. At that meeting, she explained that her parents, who live with her, are sick and she has a special needs daughter who she takes to the day care each morning. Together you explored some options and arrived at an amicable solution. Task: With the aid of a computer, prepare a report to the management of your organisation outlining the following: the results of your attendance and punctuality checks your findings from the meeting with your supervisee decisions taken during the meeting. The following skills should be demonstrated: proofread,…In a top manufacturing business, a meeting was held to discuss the significance of a management role that was crucial in satisfying the expanding demands of capable workers and resolving challenging problems involving human behaviour at work. They also talked about an organization's most crucial resource. In the scenario above, which management function is indicated? Give 3 other functions of in this Case.In a car maintenance workshop, as a manager how can you plan and control and the department’s budget? Please explain what activates you may need to do for each one of them (planning and controlling).