Consider a bank with two tellers. Service times by each teller are exponentially distributed with mean of 1 hour per customer. Customers also arrive with an exponential interarrival times with mean of 1 hour. Suppose a customer has just arrived at 2pm: a. What is the probability that the next customer will arrive between 3:00 pm and 4:00 pm? b. If no customer arrives before 4:00 pm, what is the probability that the next customer will arrive between 4:00 pm and 5:00 pm? c. What is the probability that the number of arrivals between 2:00 pm and 4:00 pm will be more than one?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section12.4: Important Queueing Relationships
Problem 6P
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Consider a bank with two tellers. Service times by each teller are exponentially distributed with
mean of 1 hour per customer. Customers also arrive with an exponential interarrival times with
mean of 1 hour. Suppose a customer has just arrived at 2pm:

a. What is the probability that the next customer will arrive between 3:00 pm and 4:00 pm?
b. If no customer arrives before 4:00 pm, what is the probability that the next customer will
arrive between 4:00 pm and 5:00 pm?
c. What is the probability that the number of arrivals between 2:00 pm and 4:00 pm will be more
than one?

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