Answered: Craig is the manager of a company that…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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Craig is the manager of a company that is opening a new branch of operations in another country. In a meeting set up to inform his employees of this news, he focuses on how this move is going to make the company more profitable but fails to address the employees’ fears for job security. In this case, Craig has communicated ineffectively because he has a. ignored his receivers’ viewpoint. b. encoded his message. c. not eliminated feedback. d. failed to eliminate noise. Communication fails to occur when the a. sender encodes the message. b. feedback is negative. c. receiver fails to eliminate noise. d. receiver does not decode the message. Frederick Herzberg found that employees are most productive when organizations a. provide “family-friendly” policies, which typically include flexible work arrangements. b. stop the use of telecommuting. c. eliminate the Pygmalion effect. d. provide a combination of desirable hygiene factors and motivating factors.

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