customer's relations skills such as courtesy and friendliness should be emphasized during a business's

Understanding Management (MindTap Course List)
10th Edition
ISBN:9781305502215
Author:Richard L. Daft, Dorothy Marcic
Publisher:Richard L. Daft, Dorothy Marcic
Chapter9: Managing Human Resources And Diversity
Section: Chapter Questions
Problem 4AL
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customer's relations skills such as courtesy and friendliness should be emphasized during a business's

 

a. facilities design 

b. market research

c. hiring process

d. technology planning

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