A custom motor cycle shop is experiencing high demand from its customers for its services. The owner performs all tasks relating to customization.Assume each customer brings one motor cycle for customization. The owner needs to determine if he needs to add more help to meet customerdemand. A week has 40 hours ( maximum amount of time for the owner to work) The maximum number of customizations that can be done perweek is 10 bikes ( if there is no wasted time). The following is the data collected from observations for a typical week :Every Friday the shop is cleaned by the owner. This takes 4 hours.- 15 % of the customizations needs rework which takes 50 % more time than regular customization- 10 % of the customers will be called by the owner. This takes 2 hours per customer.Determine OEE. How should the owner handle the business ?Show all formulas used, calculations and results. Do on Blk BdFor the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac).

OEE = availability x efficiency x quality Availability is the total time available for operations…

demand. A week has 40 hours ( maximum am week is 10 bikes ( if there is no wasted time)." - Every Friday the shop is cleaned by the owne - 15 % of the customizations needs rework wh -10% of the customers will be called by the o

demand. A week has 40 hours ( maximum am week is 10 bikes ( if there is no wasted time)." - Every Friday the shop is cleaned by the owne - 15 % of the customizations needs rework wh -10% of the customers will be called by the o

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section12.5: Analytic Steady-state Queueing Models

Problem 37P

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