Q: Analyze basic forms of customer service?
A: No matter what your goals are and no matter what type of company you are, customer service should be…
Q: Identify a service-based business that you are familiar with and consider the following questions:…
A: Corporate event planner is a service-based business that is familiar. What identifies this…
Q: Though goods and services are both types of products, they present different marketing challenges.…
A: Marketing aims at creating awareness about a firm's offerings which can be products or services, or…
Q: Describe post-sale service arrangements the firm does or should provide?Explain how the firm’s…
A:
Q: Critically analyse and justify customer relationship management as an strategy for creating value…
A: А teсhnique thаt is bаsed оn engаging the сustоmers, gаining the сustоmers lоyаlty аnd…
Q: Analyze the nature of the products/services based on the internal value chain, resources used,…
A: An organisation which has diversified products and services is reliance Industries. The nature of…
Q: Which degree of customer service is possible just via technical means?
A: Customer service involves assisting the customers and providing suitable solutions for their…
Q: Analyze the last service that you acquired, what do you think is/are the factor/s that influenced…
A: The desired service can be termed as the mandatory level of service in which the customer finds…
Q: Organize a variety of service offerings into the service delivery system matrix?
A: Service delivery system refers to a designed system which helps in delivering services to the…
Q: What are the four main purposes service environments fulfill?
A: The service environment is used as a criterion for rating and assessing the customer services. It…
Q: Give some examples of customer-routed services?
A: Customer routed services are described as the services that suits the immediate needs of the…
Q: why are customers loyal for service businesses? day to day service business)(
A: Here are a few factors why consumer loyalty is so important: Customers who return spending as much…
Q: Do all companies have an R&D function? Explain your answer.
A: Research and development (R&D) are inclusive of certain activities that are undertaken by the…
Q: what is service learning? What are the characteristics of service learning? Why do we engage in…
A: Service Learning - Service Learning is an instructional style in which an understudy learns…
Q: Explain Christopher Lovelock’s five services classification techniques. Give suitable Indian…
A: Christopher lovelock had classified five ways of classification techniques. Every technique is…
Q: How does one perceive the service operations from the perspective of open systems?
A: An open system is a system, or a collection of pieces that create a whole, that interacts with its…
Q: Adapt the three categories of service strategy: overall cost leadership, differentiation, and focus……
A: Organization follow different strategies that helps in improvement of the system
Q: ow many different degrees of service innovation are there?
A: The degree of innovation means the way of considering how new the innovation is . It depicts the…
Q: Give two examples of markets for goods and markets for services
A: A market is where purchasers and merchants can meet to work with the trade or exchange of labor and…
Q: How do service organizations make decisions on place and time of service delivery? Give examples to…
A: The organization's primary objective will be to have a proper flow of business process, and to…
Q: How do service organizations make decisions on place and time of service delivery? Give examples to…
A: An organization providing intangible services rather than tangible goods is termed as Service…
Q: how do empathy and social skills increases service speed within an organization?
A: Empathy means the ability of recognizing the emotions and perspectives of other people. It is one of…
Q: Why is a managerial decision that needs to be made on the desired value of at least one measure of…
A: In businesses, a measure of service level is the rating given to the kind of services being…
Q: Discuss how service providers differentiate their services from those of competitors and provide an…
A: Service providers need to differentiate their services to be unique in the market and to beat their…
Q: Give an example of service philosophy
A: A strong philosophy of customer service is not something one can build overnight or just add, like…
Q: There are four types of services as products classified as Intangibility, Inseparability,…
A: A service is any benefit provided by one party to another that is essentially tangible and does not…
Q: What wouls you have included in your presentation for developing an effective service management…
A: Services are non-physical (which cannot be touched), perishable, involve customers, and buyer and…
Q: Improve service productivity with what methods?
A: Productivity is defined as the ratio of input to output over a specified time period, and it is used…
Q: Could you please explain perishability of the services.
A: Perishability is utilized in showcasing to depict the manner by which a help limit can't be put away…
Q: Define the term Service Sector?
A: The third stage of the three-division economy is the benefit segment, also known as the tertiary…
Q: What do you understand about the three-stage model of service consumption? Explain with the help of…
A: Services generated by any organisation are of untangible, inseparable, heterogeneous and perishable…
Q: How does external service value lead directly to satisfied customers?
A: External services value refers to the function including two different techniques 1) Techniques…
Q: Explain the Service-Good Continuum
A: There is a difference between the High contact and Low contact services in businesses. In…
Q: Finally, what strategies will you adopt at different stages of your product/service life cycle and…
A: Product life cycle consists of four stages:1. Introduction stage2. Growth stage3. Maturity stage4.…
Q: What is entailed in service area competitor analysis? Why should health care organizations engage in…
A: The technique of understanding the market and assessing competitors is known as service area…
Q: briefly discuss how the fact that the customers are internal would change the process of managing…
A: The fact that the customers are an internal part of the organisation can definitely change the…
Q: explain service recovery strategies. Give at least two examples Target Corporation?
A: Introduction The process of contacting out to consumers who have had a bad service transaction in…
Describe in your own words the key dimensions of service setting that condition consumer response.
Step by step
Solved in 2 steps
- Analyze the concept of service quality using the SERVQUAL model. How can businesses use this model to improve customer satisfaction and loyalty?What are the six key components of a service environment and how does each directly impact customer loyalty and satisfaction?Analyze the concept of service innovation. Provide examples of companies that have successfully introduced innovative services to gain a competitive advantage.
- Enumerate and briefly explain factors affecting the service expectationsPropose new or innovative product/service that you will offer in the market. Describe the business briefly.briefly discuss how the fact that the customers are internal would change the process of managing the four phases of the service life cycle