Describe what is meant by the waiting-line terms balk and renege. Provide an example of each.
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Describe what is meant by the waiting-line terms balk and renege. Provide an example of each.
BALK and RENEGE:
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- What are some psychological approaches to managing waiting lines, and why might a manager want touse them?Explain in what kind of situations is queuing analysis is most important under waiting line models ? It's from operations management domain don't sent it to other subjects plz !Describe two examples of unethical behavior related to waiting line management, and state whichethical principles they violate.CRITICAL THINKINGEXERCISES1. a. λ = 3 customers/hourμ = 5 customers/hourM = 1(1) What is the system utilization?(2) What is the average number of customers waiting for service?(3) What is the average time customers wait in line for service? b. Repair calls are handled by one repairman at a photocopy shop. Repair time, including traveltime, is exponentially distributed, with a mean of two hours per call. Requests for copier repairscome in at a mean rate of three per eight-hour day (assume Poisson). Determine:(1) The average number of customers awaiting repairs.(2) System utilization.(3) The amount of time during an eight-hour day that the repairman is not out on a call.(4) The probability of two or more customers in the system.c. An average of 18 customers arrive at a service center each hour. There are two servers on duty,and each server can process 12…
- Angkut Deras Hauling Company has two long-trip cars rental servicesinclusive with a driver at Kota Kinabalu International Airport. The companyhas determine during the late-evening hours on weekend, customersrequest driver for cars rental at a rate that follows the Poisson distributionwith a mean of 0.8 per hour. Travel and assistance time is exponential witha mean of 1 request per hour. Find each of the performance measures ofthis waiting line system. a) What is the system utilization rate for Angkut Deras Hauling Company?b) Probability that both drivers will be busy when a customer request.c) The average number of customer waiting in line.d) The average time customers wait for a driver.e) What is the customers average waiting time on arrival?Discuss how the design of a waiting system can negatively affect customers?How can the results of queuing analysis be used by a decision maker for making decisions?