The prudential bank manager wants to improve its quality of service by reducing customer waiting times. To that end, a team of experts is needed to design what could be the best queuing strategy in order to have the minimum waiting time. Assuming your part of the team, what's the best queuing strategy to reduce the client's waiting time?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section12.5: Analytic Steady-state Queueing Models
Problem 9P
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The prudential bank manager wants to improve its quality of service by reducing customer waiting times. To that end, a team of experts is needed to design what could be the best queuing strategy in order to have the minimum waiting time. Assuming your part of the team, what's the best queuing strategy to reduce the client's waiting time?

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