Determine Question Sequence (A list of questions with the sequence of customer priority) with scale 1-5 (customer priority) for new smartpen product design
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- Each group should identify one public company’s product to evaluate. The team should gather all the information it can about the product. Requirement Develop a list of key performance indicators for the product.Classify the performance measures below into the most likely balanced scorecard perspective itrelates to. Label your answers using C (customer), P (internal process), I (innovation and growth), or F(financial). Customer wait timeDevelop a chase aggregate plan using hires and fi res to adjustthe capacity for Draper. All demand must be met each period.(a) Show what would happen if this plan were implemented.(b) Calculate the costs associated with this plan.(c) Evaluate the plan in terms of cost, customer service,operations, and human resources.
- Define customer response time.Identify and Classify the following activities as per their respective categories under Value Chain Analysis: 1.Communication, pricing and channel management 2.Installation, repairs and replacement 3.Planning and management 4.Inputs in to final productClassify the following activities as per their respective categories under quality cost or as per value chain: 1.Communication, pricing and channel management 2.Installation, repairs and replacement 3.Planning and management 4.Inputs in to final product
- Which of the following objectives would be associated with the process perspective? a. Increasing information system capabilities b. Increasing service quality c. Decreasing unit product cost d. Increasing customer satisfactionDescribe the concept of a cost center and, using a specific organization, give an example of how this might be used to achieve the strategic goals of the organization.Consider the following quality improvement strategy as expressed by a series of if-then statements: If real-time feedback information capabilities improve, then post-sales service time will improve. If post-sales service time improves, then post-sales service quality will increase. If post-sales service quality increases, then customer satisfaction will increase. If customer satisfaction increases, then market share will increase. If market share increases, then sales will increase. If sales increase, then profits will increase. Required: 1. Prepare a strategy map that shows the cause-and-effect relationships of the quality improvement strategy (see Exhibit 13.10 for an illustrative example). 2. Explain how the quality improvement strategy can be tested.
- Identify appropriate cost drivers for these cost pools: A. setup cost pools B. assembly cost pool C. supervising cost pool D. testing cost poolConsider the following list of scorecard measures: a. Product profitability b. Ratings from customer surveys c. Number of patents pending d. Strategic job coverage ratio e. Revenue per employee f. Quality costs g. Percentage of market h. Employee turnover percentages i. First-pass yields j. On-time delivery percentage k. Percentage of revenues from new sources l. Economic value added Required: Classify each measure according to the following: perspective, financial or nonfinancial, subjective or objective, and external or internal. When the perspective is process, identify which type of process: innovation, operations, or post-sales service.Better Business Company (BBC) is in the process of planning a more advanced computer-based information system. Slavish, Moore, LLP, BBCs consulting firm, has recently been provided with an overview of their proposed plan: To ensure that the system functions as needed, the BBC Information System (BBCIS) will be created with input from its employees. System construction will begin with prototyping, computer-aided software engineering technology, and Gantt charts. From this point, IT professionals and a systems administrator, who are full-time employees of BBC, will create data models of the business process, define conceptual user views, design database tables, and specify system controls. Users in each department will submit written descriptions of their information needs and business problems to the IT professionals, who will then perform feasibility studies. Each aspect of the system will be documented in accordance with best practices and standards. The systems administrator will determine access privileges and maintain access control lists and database authorization tables. The administrator will have sole access to the transaction log, which will be used to record all changes made to database tables. A role of the administrator is to detect unauthorized access, reconstruct events, and promote personal accountability. The systems administrator will also be responsible for ensuring that virus protection software is current. Another important task of the administrator is to ensure that adequate backup to databases and applications occur and that disks and tapes are stored in a secure off-site location. Each employee requiring computer access will be assigned a user ID and password that will be entered when logging onto the system. If a computer terminal is left idle for more than five minutes, the system will close out the session and the user will need to log on again. Furthermore, users will be required to change their passwords once every year. Hardware will be purchased from Bell Computer Company with the advice of in-house systems developers. With the exception of basic applications, user departments will be allowed to purchase additional software that they need, which will be added to the system. BBCIS will run on a central server in the computer center located in the companys administration building. Two security guards will be assigned to the entrance to the computer room. To access the computer center, employees will swipe their ID cards on the lock to the main entrance door. The system will record the times of each entry and departure from the center. The data center will employ an advanced air-conditioning and air filtration system to eliminate dust and pollens. There will also be a sprinkler system to minimize damages in case of a fire. Required Based on BBCs plans for the implementation of a new computer system, describe the potential risks and needed controls. Classify these according to the relevant areas of the COSO framework.