Discuss the four special characteristics of services. In terms of these characteristics, how do the services offered by a doctor’s office differ from those offered by a bank?
Discuss the four special characteristics of services. In terms of these characteristics, how do the services offered by a doctor’s office differ from those offered by a bank?
Chapter13: Services Marketing
Section13.2: American Express Delivers Service With Calls, Tweets, And Apps
Problem 2C
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Discuss the four special characteristics of services. In terms of these characteristics, how do the services offered by a doctor’s office differ from those offered by a bank?
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