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- Differentiate in detail the three options from the perspective of customer service. Which do you believe will provide the best level of service? Why?What are some basic Paradigms and Principles dealing with customer service and demands?Using a pharmaceutical company as an example, go through the many facets and elements of customer service and demonstrate how they may be used in the real world.
- Which degree of customer service is possible just via technical means?briefly discuss how the fact that the customers are internal would change the process of managing the four phases of the service life cyclewhat is the customer relationship for IT service company? (please mention and explain briefly)
- How a customer measures the service delivery of an organization?Describe post-sale service arrangements the firm does or should provide?Explain how the firm’s repair/service efforts impact customer satisfaction?Discuss the two methods objectively for the customer to comprehend, taking into account their advantages and disadvantages.