Does co-browsing have positive effects on the customer experience? Co-browsing refers to the ability to have a contact center agent and customer jointly navigate an online document or mobile application on a real-time basis through the web. A study of businesses indicates that 87 of 140 co-browsing organizations use skills-based routing to match the caller with the right agent, whereas 98 of 182 non-co-browsing organizations use skills-based routing to match the caller with the right agent. Complete parts (a) and (b) below. a. At the 0.1 level of significance, is there evidence of a difference between co-browsing organizations and non-co-browsing organizations in the proportion that use skills-based routing to match the caller with the right agent? State the null and alternative hypotheses, where t, is the population proportion of co-browsing organizations that use skills-based routing and n2 is the population proportion of non-co-browsing organizations that use skills-based routing. O A. Ho: 11 # n2 H1: 11 72 OF. Ho: 1 = A2 O E. Ho: 1 # R2 H1: 11 > 12 Determine the value of the test statistic. ZSTAT = 1.49 (Type an integer or a decimal. Round to two decimal places as needed.) Determine the critical value(s) for this test of hypothesis. The critical value(s) is (are) - 1.64,1.64 . (Type integers or decimals. Round to two decimal places as needed. Use a comma to separate answers as needed.) State the conclusion. Do not reject the null hypothesis. There is insufficient evidence to support the claim that there is a difference between co-browsing organizations and non-co-browsing organizations in the proportion that use skills-based routing to match the caller with the right agent. b. Find the p-value in (a) and interpret its meaning. The probability of getting a test statistic V the sample result, given that Ho is true, is approximately (Type an integer or a decimal. Round to equal to or more extreme than equal to or less extreme than equal to
Does co-browsing have positive effects on the customer experience? Co-browsing refers to the ability to have a contact center agent and customer jointly navigate an online document or mobile application on a real-time basis through the web. A study of businesses indicates that 87 of 140 co-browsing organizations use skills-based routing to match the caller with the right agent, whereas 98 of 182 non-co-browsing organizations use skills-based routing to match the caller with the right agent. Complete parts (a) and (b) below. a. At the 0.1 level of significance, is there evidence of a difference between co-browsing organizations and non-co-browsing organizations in the proportion that use skills-based routing to match the caller with the right agent? State the null and alternative hypotheses, where t, is the population proportion of co-browsing organizations that use skills-based routing and n2 is the population proportion of non-co-browsing organizations that use skills-based routing. O A. Ho: 11 # n2 H1: 11 72 OF. Ho: 1 = A2 O E. Ho: 1 # R2 H1: 11 > 12 Determine the value of the test statistic. ZSTAT = 1.49 (Type an integer or a decimal. Round to two decimal places as needed.) Determine the critical value(s) for this test of hypothesis. The critical value(s) is (are) - 1.64,1.64 . (Type integers or decimals. Round to two decimal places as needed. Use a comma to separate answers as needed.) State the conclusion. Do not reject the null hypothesis. There is insufficient evidence to support the claim that there is a difference between co-browsing organizations and non-co-browsing organizations in the proportion that use skills-based routing to match the caller with the right agent. b. Find the p-value in (a) and interpret its meaning. The probability of getting a test statistic V the sample result, given that Ho is true, is approximately (Type an integer or a decimal. Round to equal to or more extreme than equal to or less extreme than equal to
Glencoe Algebra 1, Student Edition, 9780079039897, 0079039898, 2018
18th Edition
ISBN:9780079039897
Author:Carter
Publisher:Carter
Chapter10: Statistics
Section: Chapter Questions
Problem 13PT
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