Each airline customer spends $480 per year to receive access to the VIP waiting area at the airport. It costs the airline $12 in customer retention costs and $20 in costs to serve each customer. Over time, 30% of airline customers churn from VIP status from one year to the next. Assume an interest rate of 10%. What is the Customer Lifetime Value of a VIP airline customer?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter11: Simulation Models
Section11.4: Marketing Models
Problem 30P: Seas Beginning sells clothing by mail order. An important question is when to strike a customer from...
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Each airline customer spends $480 per year to receive access to the VIP waiting area at the airport It costs the
airline $12 in customer retention costs and $20 in costs to serve each customer. Over time, 30% of
airline customers churn from VIP status from one year to the next. Assume an interest rate of 10%. What is
the Customer Lifetime Value of a VIP airline customer?
$168
$784
None of the above
$176
A commercial cleaning company spends an average of $400 per year, per customer, in supplies, promotions,
and account maintenance. An average customer generates $950 in revenue per year. Assuming a discount
rate of 8% and an annual retention rate of 70%, which of the following is the best estimate for the lifetime
value of an average customer using the simplified customer lifetime value (CLV) equation?
O $919
O $1013
$550
O $1750
Transcribed Image Text:Each airline customer spends $480 per year to receive access to the VIP waiting area at the airport It costs the airline $12 in customer retention costs and $20 in costs to serve each customer. Over time, 30% of airline customers churn from VIP status from one year to the next. Assume an interest rate of 10%. What is the Customer Lifetime Value of a VIP airline customer? $168 $784 None of the above $176 A commercial cleaning company spends an average of $400 per year, per customer, in supplies, promotions, and account maintenance. An average customer generates $950 in revenue per year. Assuming a discount rate of 8% and an annual retention rate of 70%, which of the following is the best estimate for the lifetime value of an average customer using the simplified customer lifetime value (CLV) equation? O $919 O $1013 $550 O $1750
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