For each scenario, based on the contextual information provided, you will pick one of the strategies (Listen, Ask, or Tell) to form the foundation for your response. Then, you will do the following steps: 1) Summarize the situation. 2) State which communication strategy you would focus on during your conversation. 3) Describe why you chose that specific strategy given the information provided and how you would approach the conversation using that strategy. You can walk through how a potential conversation could go, you can have a friend role-play the conversation with you, you can mention specific comments/questions you would say... whatever you need to do to fully explain and/or demonstrate your approach. The three scenarios are listed below. Remember, each communication strategy must be used once and none can be repeated: Scenario A: Your store opens at 8:00 am and one of the employees you supervise is consistently late for work by 10-15 minutes. This has not been a problem in the two years they have worked for your company, but it has occurred almost every day for the past few weeks. This employee's role is mostly customer service oriented, and customer appointments begin immediately when the business opens. Other than consistently showing up late, this employee is very reliable and a strong performer in their role. Scenario B: You are part of a team putting together a presentation for a prospective client. The client has mentioned that your team is one of two finalists for their large-scale project, and a good presentation from your team would go a long way in securing their business. It is the day before the presentation, and one of your team members has not completed their slides. After your initial team meeting two weeks ago, they have repeatedly told the team "Don't worry about it, the slides will be done" but they have not provided any clear updates on their status. Scenario C: You own a small business and supervise 4 employees - all of whom have been working together for 10+ years. While each employee has their own defined roles and responsibilities, all of your employees constantly interact with each other on a personal and professional level given the company's small size. Team chemistry is extremely important to you, and that has always been a strength of your employees. However, you've noticed that one of your employees has been "off" recently. They do not seem to be acting like themselves, and their mood is bringing everyone else on the team down and affecting overall performance.
For each scenario, based on the contextual information provided, you will pick one of the strategies (Listen, Ask, or Tell) to form the foundation for your response. Then, you will do the following steps:
1) Summarize the situation.
2) State which communication strategy you would focus on during your conversation.
3) Describe why you chose that specific strategy given the information provided and how you would approach the conversation using that strategy. You can walk through how a potential conversation could go, you can have a friend role-play the conversation with you, you can mention specific comments/questions you would say... whatever you need to do to fully explain and/or demonstrate your approach.
The three scenarios are listed below. Remember, each communication strategy must be used once and none can be repeated:
Scenario A: Your store opens at 8:00 am and one of the employees you supervise is consistently late for work by 10-15 minutes. This has not been a problem in the two years they have worked for your company, but it has occurred almost every day for the past few weeks. This employee's role is mostly customer service oriented, and customer appointments begin immediately when the business opens. Other than consistently showing up late, this employee is very reliable and a strong performer in their role.
Scenario B: You are part of a team putting together a presentation for a prospective client. The client has mentioned that your team is one of two finalists for their large-scale project, and a good presentation from your team would go a long way in securing their business. It is the day before the presentation, and one of your team members has not completed their slides. After your initial team meeting two weeks ago, they have repeatedly told the team "Don't worry about it, the slides will be done" but they have not provided any clear updates on their status.
Scenario C: You own a small business and supervise 4 employees - all of whom have been working together for 10+ years. While each employee has their own defined roles and responsibilities, all of your employees constantly interact with each other on a personal and professional level given the company's small size. Team chemistry is extremely important to you, and that has always been a strength of your employees. However, you've noticed that one of your employees has been "off" recently. They do not seem to be acting like themselves, and their mood is bringing everyone else on the team down and affecting overall performance.
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