For the folllwing two questions state the response variable and the explanatory variable 1.Is there a relationship between the final rating given by the customer and the number of exchanges during the conversation? If so, which of the exchange categories have significantly different mean ratings? 2. It is thought that having a relatively consistent length of message in any given conversation indicates a pattern of helpful, well-balanced communication.
For the folllwing two questions state the response variable and the explanatory variable
1.Is there a relationship between the final rating given by the customer and the number of exchanges during the conversation? If so, which of the exchange categories have significantly different mean ratings?
2. It is thought that having a relatively consistent length of message in any given conversation indicates a pattern of helpful, well-balanced communication. In fact, some new research suggests that to ensure a productive conversation the maximum message length should be no more than 8 words greater than the minimum message length in any conversation. Test whether the conversations in the sample meet the criteria suggested by this research study.
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