Healthy Hots, a fast-food restaurant that offers heart-healthy food, is experiencing several difficulties with operations. Although customers like the idea of heart-healthy foods, and surveys indicatethat customers find the food to be tasty and appealing, business has fallen off in recent weeks. Atthis point, the restaurant is not making a profit. Customers have complained about slow service, andemployee turnover is high.

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter7: Planning And Goal Setting
Section: Chapter Questions
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Healthy Hots, a fast-food restaurant that offers heart-healthy food, is experiencing several difficulties with operations. Although customers like the idea of heart-healthy foods, and surveys indicate
that customers find the food to be tasty and appealing, business has fallen off in recent weeks. At
this point, the restaurant is not making a profit. Customers have complained about slow service, and
employee turnover is high.

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