Q. 1. Ideas can be generated by customer input. How might modern technology, such as the Intemet, be used to understand the voice of the customer? Q 2. Explain the benefits challenges of using technology in operation management? Q. 3. Describe in your own words rationale for product and simplification?

Initiatives: *Comprehensive Employee Engagement and Safety Program *Environmental Impact Assessment across supply chain *Establish a Social and Environmental Governance Committee.   Based on the above initiatives created for a company working toward B corp certification and to help strengthen the corporation's commitment to people, planet and profit:  1)Recommend an operational management strategy or technique (e.g., project management, lean manufacturing, or Six Sigma) that is appropriate to implement for each selected initiative, and explain why. 2)Define the requirements for the successful implantation of each selected initiative as well as the scope of each. Describe how changes to the requirements and scope would impact timelines, budget, and risk. 3)Explain the key internal and external stakeholders who would be involved in planning and implementing each selected initiative, as well as why each identified stakeholder is needed to successfully implement the initiatives.

1. In the context of a service-based organization, delivering high-quality services isessential to achieve customer satisfaction and loyalty.a. List and explain five dimensions of quality, in the context of a service-basedorganization, that are particularly important for delivering high-quality services tocustomers.b. List and explain how five real-world service-based companies have excelled inmeeting these dimensions to achieve customer satisfaction and loyalty.2. Operations management plays a crucial role in promoting sustainability withinorganizations.a. Briefly describe how operations management practices can contribute tominimizing environmental impact, reducing waste, and optimizing resourceutilization to achieve sustainable business operations.b. Provide five specific examples of how companies have successfully implementedsustainable operations management practices to benefit both the environment andtheir overall business performance. 3. Create a cause-and-effect diagram…

Slide 2: Company Overview• Write a brief introduction to Walmart, including its industry, the size and scope of its operations.• Explain why this company is suitable for applying operations management concepts.Slide 3: Productivity• Discuss the importance of Walmart's productivity and how it is measured in the company's operations.